No, I don't think that's it, Sean.
The laptop hasn't got a problem. It's DBs main PC which has the problem, but now I understand, he connected the laptop to the monitor on his main PC, to establish that the main PC monitor was working.
Now, I thought it might work the other way round, and that he could have connected the main PC to the laptop, to view the desktop of the main PC on the laptop screen (with me?), thus enabling him to make the necessary adjustments, then connect the PC back into the PC Monitor. This, I assume from what has been said, is not possible.