Topic: ok downloaded mozilla, it wont work

[Lin]

well i downloaded mozilla, but every time i try and open a web page it says something like the connection failed.  But I have broadband so am always connected and if i use IE then i can view webpages no problems.

What do you think i have not done or done wrong.

thanks

lin

[Clive]

Well I have to confess that when I downloaded it that it just worked automatically without having to do anything at all.  Basically, if your IE6 is working then Mozilla should work as well. Best to wait for one of the techies to come along.

[measter]

there should be what looks like 2 plugs in the bottom right corner, are they connected? if not just click them.

[Simon]

It could be your firewall blocking it, Lin.  What firewall do you use?  We should be able to guide you through unblocking Mozilla from it.  

[Lin]

ok the plug icon connection is connected and the padlock icon is open, dont know what that means.

Didnt know i had a firewall, where will i find that so i can find out which one it is?

when i try to use it to view webpages it says that the connection has been refused.

any other ideas, oh btw IE is still working throughout this so i know it is not my connection

Ta

Lin

[Simon]

The padlock closes and goes yellow when you enter a secure trasaction page (like on IE), and the plug icon means you're connected and online.

How do you know if you have a firewall?  Umm.... well...  is there anything in your Start > All Programs list that looks like it might be a firewall?  Sorry, I forgot, are you on XP?  Run your mouse slowly along the icons by your clock, and see if anything there says it's a firewall.  Other than that, you could be using XP's built in firewall, which I have never used myself, so I'm not sure how to configure it, if that is indeed the trouble.  I have to admit, I can't think of anything else it could be.  

 

[measter]

as far as i know, the xp firewall only blocks incoming connections. and it doesn't block mozilla because gss had it on once and was browsing perfectly fine.

[Adept]

The unofficial Mozilla FAQ says this:-



When I start Mozilla, no matter what I do- all I get is an error message that says: "The connection was refused when attempting to contact..." for any site that I try to reach?
Why is that?

It sounds like Mozilla is either being blocked by a software Firewall (like e.g. Zone Alarm or Norton Internet Security) on your PC or you need to enter / modify the Proxy settings. The latter is the likely reason for the error message if your PC is connected to the Internet via a local network (LAN).

To get the correct proxy settings, you can either ask your admin / helpdesk or copy IE's proxy settings.
For an example how to find IE'S proxy settings, see here:
How to configure Internet Explorer's proxy settings

To edit Mozilla's proxy settings, select Edit -> Preferences -> Advanced -> Proxies. Enter the proxy settings for all fields if needed, but at least for:
- HTTP
- FTP
- Secure

If IE's proxy settings contain an automatic proxy configuration URL, you only need to enter that one in corresponding field for Mozilla.

Note: Problems like this may also be caused by Spyware / Adware that is on your system. If your PC is acting sluggish or slower than it should and Internet Explorer greets you with several popup windows even on sites that should not have them, it's an indication for Spyware / Adware on your PC. Please see This FAQ entry for more information.



Something there might help.  

[Lin]

Well i didnt do anything with it, just ignored it for a week and now it is working fine.

Havent got a clue why, but it has just started working today.

I will now have a play around with it and see what i think.

Thanks