Topic: loading problem

[twiggy]

think this should go in the software section but any way here gos. Im running windows xp pro and when it starts to load up when it gets to the wondows xp loading screen with the scrolling bar it scrolls for a few seconds and freezes, im not sure how to solve this problem dos any one else no how to? If not how do you run a system restore in safe mode? (which im in now), also i have made and downlaoded last nite while in safe mode some important files for my collage work will they be lost as i can't burn them to cd and i aint got a floppy drive ?

sorry about all the questions thanks,

[Sandra]

Hi Mark, system restore only restores system files back to the selected date not data stored such as docs etc so your stuff should be ok  
Just click on Start/Help and Support and select Restore My Computer to an earlier time and click next and follow the instructions.
You can only select the dates that appear in bold type as those are where the restore points are.
Some dates will give multiple choices if there have been a few different programs installed on that day.
Good luck  

[twiggy]

Hello there again, the problem has arose again but this time even the system restore isn't solving it Any ideas?

Thanks Mark

[Simon]

Sounds like you have a program which is failing to start properly with Windows.  Have you installed or uninstalled anything recently, just before the problem started?  It might be a question of going into Start > Run > msconfig > Startup Tab, unticking everything, then rebooting, subsequently re-ticking each program one at a time, then rebooting each time, until you find the one causing the trouble.

[Sandra]

If it will start up ok in safe mode but not in normal windows then its more than likely a driver issue.
Have you run an AV scan in safe mode ?
If that checks out ok you could try going into safe mode and uninstalling all the drivers and letting windows reinstall them as it reboots.
Failing that it may be that you have to do a repair of the windows installation :doggie:

[twiggy]

killed everything in msconfig and started-up as normal but once again the scroll bar freeze's so opened up in safe mode again. Ran virues scan, ad-ware, spy-ware and trojan scan all come back clean.

AV scan? What's that no i haven't i dont no what it is or how to use it.

The drivers how do i uninstall all the drivers?

thanks mark

[Sandra]

AV is anti virus Mark.
It may be loading a virus with the drivers and that could be stopping it going into normal windows.
To uninstall drivers, if the scan finds nothing and it still wont run in normal windows, go into Device Manager and right click on the things like sound and display adaptors and such and delete them.
Reboot and it will find new hardware and reinstall them again and hopefully solve your problem