Author Topic: Broadband disconnects when receiving a fax (Read 1035 times)

DJ · « **on:** October 20, 2005, 16:16 »

Hi All,

I have a problem with my broadband that has been happening for some time.

Basically I have my router connected to the socket along with a fax machine that has a filter on it.

Whenever we receive a fax, we are unable to use the broadband connection.

What could be causing it? Is there a problem with the line? We have already tried a different fax and it still occurs.

Thanks

DJ

Simon · « **Reply #1 on:** October 20, 2005, 18:00 »

This could be complete twaddle, DJ, but when I send / receive faxes on my PC (I know yours is a separate fax machine), it uses the standard 56K modem. If this is connected to the phone line via my broadband filter, I lose my broadband connection each time the 56K modem is used. I only found this out when I moved recently, and had inadvertently connected it in this way. If I use a phone socket doubler, so that the 56K modem is connected to the BT line separately to the broadband filter, everything is OK.
Maybe you just need a similar set up, so as to connect your fax machine directly to the BT line, without it going through the router?

DJ · « **Reply #2 on:** October 20, 2005, 22:51 »

At the moment I have:

Phone Socket - Normal Socket Doubler 1 - Filter - Broadband Modem
2 - Fax Machine (No Filter)

I will try it the other way around - so that the fax machine and brodband go through the filter tomorrow, but I'm sure this didn't change anything last time.

Cheers Simon

DJ

Sandra · « **Reply #3 on:** October 21, 2005, 01:06 »

I think that the fax should be into a filter as well as its basically a phone.
I have my filter plugged into the main socket, my modem/router plugged into the dsl connector, a doubler into the phone part and my cordless into that leaving a spare connection in case I build or test a pc with a 56k modem fitted so that I can test it without disconnecting anything.

DJ · « **Reply #4 on:** October 21, 2005, 09:23 »

It seems to be working now.

We had a a few problems with the fax a while ago and the BT engineer said to try the fax without the filter - I think we never changed it back from there.

Simple things eh?

DJ