Topic: Explorer/DrWatson problem.

[Scotty_CFC]

Hello All,

Just wondering if any of you could help me out again. You seem to be good at it 

Last week I had a bad registry cleaner installed, and it wiped out entries that were needed (media players, search companion etc.). I have managed to re-register most things (all of system32) and various other DLL files I use. I now only have one problem, whenever I right click the desktop background, explorer crashes, followed by drwatson. This is more of an annoyance than a problem as my PC is running perfectly. Right clicking any other background seems to be fine.

I have tried sfc /scannow, but everything is OK. No viruses or ad/spyware are detected and there are no unknown processes that i can see running.

Any suggestions would be appreciated.

Thanks

Scott

Spec:
XP Home SP2
Intel P4 2.4GHZ
768MB RAM
Radeon 9600 (128MB)

[Sandra]

Do you get an error message number or ID ?

If not can you have a look in the Event Viewer Logs and see if you can find an error ID that corresponds to when explorer crashes.

[Scotty_CFC]

Event Viewer:

Event ID: 1000
Faulting application explorer.exe, version 6.0.2900.2180, faulting module hccutils.dll, version 3.0.0.1992, fault address 0x0000a550

[Simon]

I'll leave you in the good hands of Sandra to solve your Explorer problem, but so as to avoid others possibly falling foul of it, can you tell us which registry cleaner you used, Scott?

[Sandra]

Well you are right in thinking its your system 32 thats got a fault by the looks of it.

This isnt exactly the same dll as you are having problems with but the symptoms are similar :

http://support.microsoft.com/kb/900004/en-us

Doesnt help much in relation to XP but I will keep looking.

[Scotty_CFC]

You know what, I can't remember. As soon as it finished scanning I uninstalled it immediately as my pc didnt know what to do lol. It had a horrible interface though (made for macs but compatible with XP), I should have just stuck with ccleaner and register mechanic.

[Sandra]

Theres a guy with a similar problem on here :

http://forum.aumha.org/viewtopic.php?t=19194&postdays=0&postorder=asc&start=0&sid=241d470abde08d68eb47e872b91685bb

It mentions hccutils.dll in part of it and it appears its something to do with a gfx card driver.
Interestingly it appears to be for an intel card yet the guy like you is using a radeon 

Its worth reading through and seeing if you can find and stop the intel appelet from loading.

[Scotty_CFC]

Nice one, thanks for looking.

I'll have a butchers, then let you know if it has worked.

Cheers