Topic: Outlook Express e-mail problems

[900lloyd]

   Two problems with my outlook express e-mail. When I try to forward an e- mail,after selecting recipients and return to the text, I frequently find several capital A's with a small icon over them as well as the spacing all fouled up and lines of garbage showing font, color etc in several spaces. I have to edit the whole text to make it useable.
Secondly, when I receive an e-mail with photos in the text, they do not show up. There is a blank box with a red X in the corner. I have tried to double click or right click the X but no luck. These problems do not exist every time but are quite time consuming and annoying.
I am using Verizon FIOS high speed service and have windows XP home with SP-2. Any help would be appreciates. Verizon has no answers.

[Sandra]

Hi 900lloyd and

If you look in Tools/Options/Send and check that you are using plain text as that may be whats messing up your forwarded emails.

The red X in place of a photo is usually the security setting in your email account or possibly your firewall, try temporarily disabling your firewall and reducing the security settings in your email account.

[900lloyd]

Thanks for the info. The only problem I have is getting to the options I need. When I hit Tools, there is no Options or send choices. If I go to Internet options, Advanced, Multimedia that is the closest I can get. There is a check mark for "Always use clear type for HTML" but I do not know if I check that one off if it will accomplish what I want. Any other ideas?

[Sandra]

I think youre looking in Internet Explorer Tools not in Outlook Express Tools.
I am using windows mail as I am on Vista but I am sure that OE has the same options, can someone using OE confirm please 

[Simon]

It sounds like the character encoding might be set wrong.  Have a look in Tools > Options > Read > Fonts, and check that the Character Encoding is set to Western European (Windows).