Topic: Vista SP1 horror stories start to appear

[Clive]

LINK

[Sandra]

I wonder if the people that report having problems with it are the same people who have problems with Vista anyway 

[sam]

Blocked off

The Windows blog also carries several complaints from users who have been blocked from downloading the Service Pack because of known driver issues. Microsoft said last month that "As updates for these drivers become available, they will be installed automatically by Windows Update, which will unblock these systems from getting Service Pack 1.

at least there is some sense in microsoft.. but I can't help think that this was not tested fully!

[Simon]

I can't help think that this was not tested fully!

Why change the habit of a lifetime! 

[Rik]

Adobe have pulled a Photoshop update as it was so buggy.

[Clive]

Vista SP1 downloaders bite back

[Reno]

S**t happens, I haven't had a problem in quite a while with xp. 

[Clive]

Vista SP1 doesn't work with "some chipsets" - like Intel's 945G, which Dell, HP, Lenovo and Asus ship by the thousands (and thousands)

LINK

[Simon]

 

[sam]

sounds about right!

[TR]

Dloaded SP1 on no2 PC ok, but nothing as yet on No 1 pc.

2 pcs standing side by side same router same isp how strange

[Clive]

That happens to me all the time with XP Terry.  Two computers side by side, same ISP and router.  One downloads the updates up to a week after the other.   

[Clive]

Microsoft offers free support for Vista SP1 installs

Suzanne Tindal ZDNet Australia

Published: 25 Mar 2008 08:29 GMT

Vista users encountering problems when they upgrade to Service Pack 1 can breathe out: the company is giving away free support for those installing the service pack.

The transition to the service pack has not been problem-free for many users, with issues such as computers falling into endless reboot cycles and broken applications rearing their head.

Normally, only Vista users who bought the retail product would be eligible for free support but, for SP1 installation, even users with an OEM copy of Vista on their computer can get Microsoft's help, according to the official Vista blog.

"We are offering free-of-charge support to anyone who is having issues installing Windows Vista SP1," Microsoft blogger Brandon Le Blanc said.

Unlimited installation and compatibility support is available at no charge until 18 March, 2009, according to the Microsoft Service Pack 1 (SP1) support site.

There are three options available under the free support plan for US users: email support, which will be answered within one business day; online chat, which has a current waiting time of around 40 minutes; and call, only available for users who have a software-assurance agreement, professional contract, TechNet subscription, MSDN subscription or come under the Microsoft Partner Program.

Support will be handled on a case-by-case basis, a Microsoft spokesperson said, and the user will always be advised if costs are to ensue.

Whether enterprise customers will also receive support without cost will depend on their agreement, the spokesperson added.

LINK