Topic: terabyte of RAM

[Rik]

Ah! Not something I'd sign up to.

[Simon]

I think it was by stealth on their part, rather than intent on his.  Clive will explain. 

[Rik]

I hate ISPs that do that.

[Clive]

   My speed has now gone up to 160Kbs.  I've phoned BT to congratulate them and twice spoken to nice people on the sub continent who have assured me that they will take steps. 

[Rik]

Well, the group is finished here after all.

[Simon]

  My speed has now gone up to 160Kbs.  I've phoned BT to congratulate them and twice spoken to nice people on the sub continent who have assured me that they will take steps. 

Yes, as many and as far away as possible! 

[Clive]

They can't get much further than the sub-continent Simon!     They are now sending an engineer out tomorrow afternoon.  The nice Indian lady assures me I will be "very satisfied".   

[Rik]

Possibly with the fact that he/she keeps the appointment.  ':|

[Clive]

My expectations are very low Rik.   

[Rik]

I'd gathered that from your choice of ISP, Clive.

[Clive]

 

[Clive]

So the BT engineer called and plugged his router and laptop into my BB connection.  He's getting 6.5 Mb and insists there are no faults.  He thinks the BT Home Hub router might be faulty so I now have to wait for BTInternet to call me.

[Simon]

So, he actually came into your home, and plugged his gear into your usual connection point, yes?  Presumably, if it is a router fault, they supplied it, so they should replace it for no charge.

[Rik]

Usually, a BT engineer would connect at the test socket, so if he did that, it would pay you, Clive to try the same with the Homehub...

[Clive]

Yes, BT supplied the router so they will have to replace it.  The engineer used the normal BB socket for his test, not the test socket hidden behind.  What is the purpose of that socket anyway??    

So, being impatient, I phoned the 0808 number to inform them that my router was faulty but they have to wait for the engineer's report.    They say that they "have a team of experts wortking on my problem right now and they will get back to me".  I'm glad I have held my faith in these most excellent people because my satisfaction will know no bounds.