Topic: acer aspire - dropping wireless connection every few seconds!

[Michelle]

Hey Everyone - Sorry back like a bad penny just when i need some help   Hope you all ok first of all 

I got my son a acer aspire one D250 for christmas, just wanted to check it works before christmas and guess what - it doesn't.

Could be down to my settings or its settings but if it does connect to the wireless - it just connects and disconnects over and over until it gives up - i did connect to nextdoors internet for a while but still the internet doesn't work - page won't open. And can't update it says not connected even though it is.

I have had a search on google and there are lots of people saying similar things but i can't find the right answer, so it makes me think it might be the acer - the driver for the wlan is the latest version - what other drivers might need updating?

Any idea please network guru's ?

xxxx michelle

[Rik]

Can you connect with a cable, Michelle?

[Michelle]

hmmm yeah i just tried as i thought if it could do some updates it might be ok - but it didn't like that much either - it connected but still no internet page opening ....and update says no connection, but its showing one -  but then when i tried the laptop that connects easily via wireless, that did the same........ ?? how weird!

[Rik]

Is any machine connected to the router working correctly?

[Simon]

Is there an active firewall on the machine, Michelle?

[Michelle]

yes all the rest - 2 laptops and 2 xboxes wireless (and iphone and itouch) - and pc wired.

[Michelle]

there is simon but it says its not working as it needs updating and i turned off windows one incase.

[Rik]

Are the machines set to use DHCP, Michelle?

[Michelle]

erm - i don't remember - let me look .....

[Michelle]

yes enabled and so is the acer

[Rik]

Odd. If you open a command window on one of the affected machines, and type ipconfig /all, what do you get?

[Michelle]

on the acer -
primary dns - blank
node type unknown
ip routing enabled - yes
wins proxy enbled - no

media state - media disconnected
description - atheros etc etc
physical address 00-26-22-74-63-e5

and same for ethernet
physical address 90-4c-e5-05-28-b1

[Michelle]

I don't know if this helps but when i connect to next doors unsecured network - its ok for about 5/10 mins!  but IE says im not connected as does mcafee update

but the ipconfig/all says

primary dns suffix - blank
node type - unknown
ip routing enabled - yes
wins proxy - no
dns suffix search list - belkin?

eithernet disconnected etc

wireless
connection - belkin
physical address - same
dhcp enable yes
autoconfig enabled yes
ip address 192.168.2.16
subnet mask - 255.255.255.
default gateway
dhcp server
dns servers - all 192.168.2.1


my router is a netgear......btw - but anyway still the internet shows as not connected.....

[Baz]

in the router settings under the Wireless Settings page what do you have in each section......dont tell us the actual SSID if you have one just let us know if there is one.This needs to be the same for the laptop and so does the entry for
'Network Key(8 ~ 63 characters)'if there is one

[Simon]

I'm no expert on this, Michelle, and Rik will have signed off for the night now, but is File and Printer Sharing enabled on the problem machine?  Which firewall is installed, and when you say it's "not working", do you mean it's deactivated or just needs updating?  I'm just wondering if the firewall is blocking the connection, and whether you need to enable File and Printer Sharing in that too.