After singing the praises of Microsoft W10 and Edge at all times, yesterday I ran into a problem and could not open anything within Edge. After trying to find a cure on the net (using IE) I gave up and contacted Microsoft.
They set up a chat link straight away and tried to sort the problem out. After that failed I allowed a direct link to my computer and after about 1 hour he decided that there was some corruption within the files so he decided that the best way forward was to do a reinstall from the last major update this year.
He assured me that I would not lose any programs or settings and logged onto the Microsoft site. At this point he said it would be automatic from here on in and said I would be able to oversee it my self. So after 1.5hrs he logged off.
The update completed after a couple of hours and now the computer runs better than ever (well at least for a long time).
I must say that Microsoft and their tech guy were superb and I would not be frightened to contact them again. Thank you Microsoft for a very good free service.