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Author Topic: Internet/Telephone Provider  (Read 2693 times)

Offline GillE

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Internet/Telephone Provider
« on: October 25, 2020, 21:29 »
We currently have our internet and telephone service provided by TalkTalk.  It's supposed to deliver fast broadband at 11mps/s and unlimited UK phone calls.  All in, we're charged £33.50 per month.  However, our contract will end shortly so I've been looking around.  It appears I can get a similar service with broadband at three times faster for £31.99 from Plusnet.

I'd appreciate any advice before I make a decision.  Plusnet used to be a highly regarded telecomms firm but I'm not sure how they are now.
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Offline Clive

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Re: Internet/Telephone Provider
« Reply #1 on: October 25, 2020, 21:45 »
I have Plusnet in my other flat and have never experienced any problems with them.  ADSL speed is good and I pay £16 a month but that doesn't include the landline which I have with ID Net. Talk Talk are in serious trouble and owe BT £millions in unpaid bills so it's sensible to bail out asap. 
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Offline Simon

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Re: Internet/Telephone Provider
« Reply #2 on: October 25, 2020, 22:25 »
I could be wrong but I believe Plusnet are now part of BT.  I've been with IDNet since 2007 so I have no recent experience of other ISPs.
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Offline Clive

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Re: Internet/Telephone Provider
« Reply #3 on: October 26, 2020, 09:49 »
They have always been part of BT.  I've used them downstairs since 2006 and prior to that I used them at a previous property for several years. 
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Offline Den

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Re: Internet/Telephone Provider
« Reply #4 on: October 26, 2020, 10:41 »
I'm still with BT after leaving iDnet a number of years ago.

I have never had any problems with them and my speed is 62mps/s with unlimited anytime calls. I also pay for BT Sport and the wholehome WiFi hubs.

A friend of mine 100mtrs away is with PlusNet and gets a max of 35mps/s.
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Offline Clive

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Re: Internet/Telephone Provider
« Reply #5 on: October 26, 2020, 10:52 »
I consider BT to be a dirty word.  What I love about IDNet is that if you have a problem they answer the phone immediately and it will be somebody from Milton Keynes. 
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Offline Den

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Re: Internet/Telephone Provider
« Reply #6 on: October 26, 2020, 17:20 »
That happens with BT these days as they closed the Indian Help Lines.

I liked iDnet but if they had a problem with the line they contacted Openreach to put it right.

But then again I don't have problems and if my broadband was down they send me a 5g router to get it back up again.  :D
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Offline sam

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Re: Internet/Telephone Provider
« Reply #7 on: October 26, 2020, 18:57 »
We are with Virgin.... poor contact, dodgy billing (you have to chase) but their connectivity on fibre is good - but then we are in fairly central Brum
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