Have I deposed Simon as ?The Most Awkward CCL Customer?
It all started with a phone call to CCL last Thursday, regarding my order scheduled for Friday delivery, as I had noticed the graphics card according to their website had gone out of stock. I was told they would be back in stock that day.
Anyway, Friday I notice graphics is indeed in stock, but the monitor has gone OS. So Monday, as I do not received a dispatch consignment note via email from CCL I decided to phone them.
Anyway I queued for a while and then get disconnected before getting hold of a human, don?t you just hate it when that happens. OK I?ll email them:
Hi there,
I have an order No: 32*****, scheduled for delivery last Friday. I rang Thursday and was told the graphics card was OS but expected in that day. Friday I noticed online it was marked as in stock, and then I noticed the monitor had reverted to OS. Question is, was a monitor allocated to my order, and when will the order be dispatched.
No reply came the answer, not even a read receipt, so in the afternoon I?m back on the phone again, After queuing I finally get a sales advisor called Phillip,
Me: Hi Philip I?m chasing order No 32*****
Philip: It?s awaiting a graphics card
Me: No it?s not..........
Philip: Oh your right it?s been picked.
Me: Eh!!!!! Will it be dispatched to day
Philip: Donno, it?s out of our hands, carrier you see.
Me: Will you issue a dispatch note if you do dispatch
Philip: No, we don?t do that anymore
Me: Eh !!! you used to
Philip: I know, but not any more
Me: Eh !!! You mean I dare not leave the house for a week in case my order is on a van?
??
Philip: Ring the carriers
Me: Yer right, without a consignment number, they will think I?m nuts!!!!!!!!
Philip: MMM proburbly, I know it sounds silly doesn?t it , but I don?t usually do this job.
Me: Phillip, ? your dicking me ? right? You have not allocated me a monitor, and now you dare not tell me. Tell me the truth, least ways I can leave the house tomorrow.
Philip: No your order has been picked, ready for dispatch.
Me: But you first said it was waiting for a graphics card , then a miracle happens so the more you say the more I?m losing confidence in what you?re saying .
Philip: No it?s picked.
Phone down, I have a cunning plan, I ring a mate. Michael your 15 mins from CCL, do us a favor, if I can arrange for you to pick up my order, it will force CCL?s hand, sorted.
Me: Hi Philip, I have a mate??..
Philip: Donno about that, hold a mo??.You best ring customer services ??I?m customer sales.
Bollacks, phone down
Customer Services here:
HI Wassem, the story so far?
??
Wassem: put the story in writing or an email, as the boss?s won?t believe me.
Me: I bloody did??.
Wassem: Oh leave it with me I?ll ring you back about dispatch, because if it is picked it will be in the ?dispatch cage? cannot get it out for pickup by your mate
An hour later, how long does it take to confirm an order is ready.
Me: Hi Neil, I?m awaiting a call from Wassem?
.
Neil: Wassem is sat next to me, I?ll sort it for you
Ring Ring, Hello
Wassem: Why you ring, I said I?d ring you
Me: Yes but you didn?t, well now your on the phone, have you sorted it,
Wassem: No, but I will, even if I have to stay till 7 0?clock tonight.
Me: What?s so hard about ascertaining if the order is picked or not, caged or not?
Wassem: I?m not allowed to leave my desk, so if my internal emails are not answered???.
So come 5 o?clock, it?s time to email Wassem again
Hi Wassem,
sorry if I spelt your name wrong , anyway here is the copy of the email you requested.
The wife works in Hewlett Packhard customer support, and you know what, you sound just like one of her co workers, Imran.
Charm the birds out of the tree's he does, so failing dispatch of my order, I'd like to have your babies. But seeing as I'm a bloke, I say that safe in the knowledge that either the dispatch of my order Monday, or my conception, are two miracles even beyond your undoubted abilities.
Well I dare say, dealing with Dabs won?t be half as entertaining as conversing with CCL, but I dare say I'll just have to except their next day delivery as compensation.
All the best,
Tony
5.54pm I get an answer phone messageWassem here, your order is dispatch, this is the consignment number, and here is the carrier?s local depot phone number. Hope to speak to you soon.
I check the carriers website, and yes it was picked up by the carrier and due for delivery today.
So you see miracles can and do happen, but I cannot help but think, having one of Wassem?s babies may have been the easier option.
And I cannot help but feel there is a problem somewhere in the system that needs rectifying..........anyone seen Phillip ?
Beat that Simon
PS: In the interest's of fairness I must state that I have had four seperate orders from CCL Computers via their online website. And this last one was the only one that did not come up to expectations. Will I still use them as my first choice supplier.........YES....as Wassem pulled it out of the fire for them at the last very last minute.