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Technical Help & Discussion => Windows PCs & Software: Help, News & Discussion => Topic started by: Simon on December 29, 2002, 18:52

Title: Outlook Crashing
Post by: Simon on December 29, 2002, 18:52

Does anyone use Outlook (not Outlook Express)?  I've just installed a *ahem* 'version' of Office XP Pro, and if I leave Outlook open to check for new mail, it crashes every few minutes, and asks to send an error report.

Would anyone like to have a guess as what might be causing the crashes, and does anyone know how to turn off the error reports?

Thanks!

Title: Re:Outlook Crashing
Post by: Rodders on December 29, 2002, 19:04

Yes Simon, I use the Office XP version of Outlook, although mine is the 'non-ahem' release.  I've not experienced the type of problem you describe, but would guess that it requires the patch that's available from Miserysoft once you've registered your Office suite with them.  Unless you install that patch, you could be reduced to using another email client for a while.  :(

Title: Re:Outlook Crashing
Post by: Simon on December 29, 2002, 19:14

Well, it is registered (as far as I know), so I'll have a look on the MS updates site.  Any chance of narrowing down what I'm looking for, Rodders?

Title: Re:Outlook Crashing
Post by: Rodders on December 29, 2002, 19:27

You could do worse than install the Office XP Service Pack 2, that's available from here (http://office.microsoft.com/productupdates/).  There's also a ton of other Office stuff you can d/l from there if you're desperate.   :)

Title: Re:Outlook Crashing
Post by: TR on December 29, 2002, 19:30

Simon..
I have M$ outlook 2000 SR1 Ver 9.0.03821.

I dont have it running cause I use outlook express, but I have installed it just to see what happens on mine.. been up n running for 30 mins now seems ok.

Hook

Title: Re:Outlook Crashing
Post by: Simon on December 29, 2002, 19:30

Right I just went on the Office Updates site, and d/loaded one for Outlook, one for Excel, and one for Word, all Dec 2002.  I already installed SP2, when I installed Office, so I'll see how it goes now - thanks Rodders!

Edit - thanks also Hook - just seen your post!  :)

Title: Re:Outlook Crashing
Post by: Clive on December 29, 2002, 21:32

I've experienced this problem on two different machines and it was caused by Outlook not liking an e-mail which was waiting to be downloaded.  I simply deleted the offending e-mail using MailWasher and the problem went away on both machines.

Title: Re:Outlook Crashing
Post by: bat69 on December 29, 2002, 21:54

That sounds feasible Clive ... the time between crashes may be the same as the prog setting for checking mail ..... worth checking out Simon

Title: Re:Outlook Crashing
Post by: Rodders on December 29, 2002, 22:07

The blurb for the Outlook patch states that it specifically deals with the 'Outlook hanging, due to a malformed msg header' problem.   ;)

Title: Re:Outlook Crashing
Post by: Simon on December 29, 2002, 22:20

Well, since downloading the updates, the problem seems to have been solved.  I've been running Outlook for 2 hours now, with no problems, so thanks everyone, especially Rodders for pointing in the right direction.  ;) ;) ;D