PC Pals Forum

Technical Help & Discussion => Self Building, Upgrading & General Hardware Help => Topic started by: oaktree on February 18, 2004, 15:19

Title: e machine restore
Post by: oaktree on February 18, 2004, 15:19

When i try to use my restore CD i get a message
single user version cannot do multiple loads
then
cannot open GHOSTERR.TXT
then
invalid dump file!
then the computer boots up as normal
can any one help please
 :'(

Title: Re:e machine restore
Post by: Simon on February 18, 2004, 15:27

Hi Oaktree, and Welcome.   :)

One of our techies will be able to help you, I'm sure, but can you answer a few questions first, please?

1. Which Operating System are you using?

2. Why are you trying to Restore it, i.e., what is the initial problem?

3. Are you using any sort of drive backup application, i.e. Norton Ghost?

4. When the computer boots up as normal, does everything then function normally?

5. Have you up to date anti-virus protection?

Title: Re:e machine restore
Post by: oaktree on February 18, 2004, 15:32

I am using Xp home edition

I just want to start afresh!!

No

Yes

Yes
thanks

Title: Re:e machine restore
Post by: Michelle on February 18, 2004, 18:11

Hi Oaktree

welcome to pals, am not techie and know this isn't your machine but I saw this and thought well it might help

       
           
   

TravelMate C100
   

Error Message: Single User Version Cannot do Multiple Loads
   

When performing a Recovery using the CDs included with the system, it is recommended that when prompted for the next CD(s) during the Recovery process to wait approximately 10 seconds after inserting the CD, but before clicking OK.

http://www.acersupport.com/notebook/articles/tm100_singlemultiload.html

are the techies still asleep simon???  :o

Title: Re:e machine restore
Post by: Michelle on February 18, 2004, 18:21

Not sure if this will help anyone with this question, its all french to me but it looks good.

http://service1.symantec.com/SUPPORT/ghost.nsf/pfdocs/1999021911433525

Title: Re:e machine restore
Post by: Simon on February 18, 2004, 18:32

Yeah, I was going to mention that.  You said you didn't have Norton Ghost, Oaktree, but 'GHOSTERR.TXT' is just that.  Did you install it, and subsequently uninstall it at some point?

Do you have an actual full XP installation CD, or just the recovery disc?

As Michelle said, all our techies must have been asleep during daylight, but now it's dark, they'll be fluttering about like moths round a lightbulb!   ;D ;D

Title: Re:e machine restore
Post by: Sandra on February 18, 2004, 18:40

It looked like English to me Michelle, but it does have a German and a Korean version available at the bottom if you would find that easier to read  ;)

Seriously though, it appears that whoever supplied your PC and the restore CD/s for it have used Norton Ghost to do it with oaktree.
The info that Michelle found has a bit on about the position in the dump file, while I am not sure its related it may be and that suggests this to me :

This indicates when the error occurred. It represents the position in the image file that Ghost was at while writing the image information to memory or to a disk or partition.

If a problem repeatedly occurs at the same point in the image file, the image file might be corrupt, or the source disk or partition might have disk errors.
 
Can you do a scandisk to check your hard drive for errors ?
If that shows ok then it sounds as if your restore CD may be damaged  :(

Title: Re:e machine restore
Post by: oaktree on February 19, 2004, 19:37

Thanks to all for help Scandisk did the job
back on track now THANKS again ;D