PC Pals Forum

Technical Help & Discussion => Windows PCs & Software: Help, News & Discussion => Topic started by: Lin on February 28, 2004, 23:02

Title: i need help
Post by: Lin on February 28, 2004, 23:02

ok i admit it, i need help.

my start menu and task bar have frozen and i have tried everything i can think of to fix it.

i have scanned for virus's (found some?trojans), scanned for spyware and got rid of some.  I seem to have gotten rid of everything that shouldnt be there but cant get the task bar to unfreeze or access anything from my start menu.

It seems to start up ok then freezes halfway through so i have tried to omit programmes from running on startup but that hasnt helped.

Please help me fix this problem

Title: Re:i need help
Post by: Clive on February 28, 2004, 23:19

Hi Lin and  :welcome:  One of our techies will try and help you when they come online, but meanwhile I suggest that you start your PC in safe mode and try a system restore back to when your system was working properly. If this doesn't work there's a possibility your OS could be damaged. In safe mode, try running a scandisk check and see if it finds anything. Then try a virus scan in safe mode. Also, check your bootlog file, (C:\bootlog.ini) to see if there is a lock-up or problem when your system is booting or shutting down. If all else fails I would try an OS repair on XP.

Title: Re:i need help
Post by: Lin on February 29, 2004, 17:35

thanks for that, i tried running it in safe mode and it seems to work fine in that, task bar and start menu anyway.  but i cant seem to copy that over to regular mode.

In both safe mode and normal mode I have run AVG virus and spybot search and destroy and ad aware programmes and there were some trojans and some spyware which have all gone now, but i still cant get my task bar to work properly.

Any more ideas would be gratefully received, and the simpler the terms the better.

Thanks

I am running windows xp pro BTW.

Title: Re:i need help
Post by: TR on February 29, 2004, 17:45

Lin Hi...  :)

Which spyware prog are you using? My pages were all over the place the other day and had to run Adaware 2wice and also had to run HJ log...and delete some from there............but HJ log is for the more experienced techies  :D

Hookstar

Title: Re:i need help
Post by: Simon on February 29, 2004, 18:01

Hi Lin,

If you download and run a thing called Hijack This (http://www.spychecker.com/program/hijackthis.html), then copy the log file to Notepad, and paste it into a post on here, someone might be able to spot something.  Occasionally, a particularly clingy bit of spyware / adware seems to even be immune to the usual removal tools, but Hijack This should uncover it.

 :)

Title: Re:i need help
Post by: TR on February 29, 2004, 18:07

Simon..there must be a warning with an HJ log on not to delete anything before any techies say so, it can be dangerous if not  :-\ and to always back up everything 1st  ;) can never be to careful.


 8)

Title: Re:i need help
Post by: Simon on February 29, 2004, 18:27

Good advice Hook!     ;)

Title: Re:i need help
Post by: Lin on February 29, 2004, 19:05

thankyou all, did all the stuff emntioned earlier and dont which bit did it, but it is working fine again.

So many many many thanks i have my computer back, YAY.

also managed to fix my task manager as well, again dont know how but it works properly now

Title: Re:i need help
Post by: Lin on February 29, 2004, 19:07

BTW - i think i have fallen in love with this site and intend to hang around and learn what else i dont know.

Title: Re:i need help
Post by: Adept on February 29, 2004, 19:12

Quote from: Lin on February 29, 2004, 19:07

BTW - i think i have fallen in love with this site and intend to hang around and learn what else i dont know.

:sanity: :welcome: :banana: :banana: :banana: :banana:

Title: Re:i need help
Post by: Simon on February 29, 2004, 19:15

There's loads worth knowing here, Lin, but there also lots not worth knowing, which is more fun!   ;) ;D ;D

Title: Re:i need help
Post by: TR on February 29, 2004, 19:16

Hope its not another blonde one Adept  ;D  :baad: and welcome Lin  :D

Title: Re:i need help
Post by: Sandra on February 29, 2004, 19:20

Youre right there Hooky as we have exceeded our maximum blonde members quota by about 50% already  :(

Welcome aboard Lin  :)

Title: Re:i need help
Post by: Lin on February 29, 2004, 21:08

rest easy guys, definately not a blonde, though I may act blonde when it comes to my computer.

Title: Re:i need help
Post by: Michelle on March 01, 2004, 12:48

Quote from: Sandra on February 29, 2004, 19:20

Youre right there Hooky as we have exceeded our maximum blonde members quota by about 50% already  :(

Welcome aboard Lin  :)

:welcome: lin

:bart: sandra and

 :slug: hookie

Title: Re:i need help
Post by: Lona on March 01, 2004, 15:55

(https://www.pc-pals.com/smf/proxy.php?request=http%3A%2F%2Fpages.prodigy.net%2Fbestsmileys1%2Femoticons3%2Fwelcome3.gif&hash=420ff29c86ce224f28ddd761cc01506d09eb79f9) Lin. You will find this a very friendly and extremely helpful forum. We even allow blond mods in here so that shows there is no discrimination. ;)

Title: Re:i need help
Post by: Simon on March 01, 2004, 16:21

Quote from: Lona on March 01, 2004, 15:55

We even allow blond mods in here... ;)

Just the one, mind!   :P ;) ;D

Title: Re:i need help
Post by: TR on March 01, 2004, 17:26

Quote from: Michelle on March 01, 2004, 12:48

Quote from: Sandra on February 29, 2004, 19:20

Youre right there Hooky as we have exceeded our maximum blonde members quota by about 50% already  :(

 :slug: hookie

ohhhh that feels so good  8)  :baad: