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Technical Help & Discussion => Windows PCs & Software: Help, News & Discussion => Topic started by: Michelle on June 14, 2004, 21:01

Title: blue screen probs
Post by: Michelle on June 14, 2004, 21:01

Hi chaps

wonder if you can help, keep getting the old blue screen over and over!!

First I get

error Vmm(01) 0013df9 error OE 0028 c0014df9

then I press any key and I get

Error MSGSRV32 in KRNL386.EXE 0001:00000c9d

and at some point.

error OE 0187 BFF 8E64B

I know I gotta get rid of ME ..... Soon! lol

But can you help me over this ?? PLEEEESE
 :-*

Title: Re:blue screen probs
Post by: Simon on June 15, 2004, 00:03

Hopefully one of the techies will be able to help, but to ask the obvious, have you done a full virus scan, in safe mode, Michelle?

Title: Re:blue screen probs
Post by: Sandra on June 15, 2004, 01:13

Have you updated something recently Michelle ?
It sounds like you may have this guys problem, if so restore your PC back to prior towhatever you have recently installed  :)

Quote

My most recent visit to PC hell came when I tried to upgrade from America Online version 4.0 to 6.0. My PC started going bonkers once the new AOL was installed. My browser stopped browsing. I got reacquainted with Windows' insidious "blue screen of death." The error, verbatim: "Filename: UMB (01) + 00013DF9 Error: OE:0028: C0014DF9."

Uninstalling AOL 6.0 did not eliminate my troubles. My cable modem was on the fritz, so I phoned Time Warner customer support. After I languished on hold, a rep told me they had been having a lot of problems with 6.0 and had been instructed to send people directly to AOL. Their fault, not ours.

I didn't want to start over. So I pleaded my case and got bumped up the support chain. A "third tier" Time Warner rep said AOL has posted a software patch to fix the problem, but 50% of the people in my boat, he claimed, end up having to reformat their hard drives. We mucked around the networking settings on my computer and seemingly fixed the problem, all in a couple of hours.

The next morning, I got through to an AOL tech support guy fairly quickly. He said, "There's always a problem with new software." The official corporate line came later: Yes, a relatively small percentage of cable modem users ? maybe hundreds ? have run into snags like mine, a spokesman said. But AOL's support crew, he assured me, is well trained in handling the issue, and the patch should work fine.

Before I tried it out, my PC revisited the blue screen: "Windows protection error. You need to restart your computer. System halted." Ouch. I reinstalled 6.0, with an AOL techie on the line. Everything seemed fine till I rebooted, then it was back to the wild blue yonder.

Here's where I must give Windows Me credit. I used its System Restore feature to roll back the calendar a few days to a time when my PC was operating fine. It works. For now.

Title: Re:blue screen probs
Post by: Michelle on June 15, 2004, 12:53

I have with system restore on simon, but I really don't want to take that off yet.

Sandra, yeah I think it might be something to do with a conflict with AOL - I think now it may have started when I upgraded windows media player.

oh see, I was told not to go with AOL ! LOL

I did try restoring but it all went pear shaped and the puter started in safe mode!  ::) So I restored back again. I will try going back a bit further.

Thanks for looking sandra.

Title: Re:blue screen probs
Post by: ketamininja on June 15, 2004, 13:27

AOL and Windows ME.

The antichrist has arrived!!  ;)

Title: Re:blue screen probs
Post by: Sandra on June 15, 2004, 13:38

Just needs Kazzaa to completely take the pc to the dark side, forever  :o

Title: Re:blue screen probs
Post by: Simon on June 15, 2004, 14:38

...and a blonde working it!  (https://www.pc-pals.com/smf/proxy.php?request=http%3A%2F%2Fwww.apax34.dsl.pipex.com%2Fsmileys%2Fheehee1.gif&hash=4cedfc4d873e04d55bdbc11d35d26a65d327e957)  :baad:  :peep:

Title: Re:blue screen probs
Post by: Tony on June 15, 2004, 19:33

AOL and Windows ME + a Blonde....need I say more  :boobs: :boobs: :boobs: :whistle:


Edit: Cannot hang around, Germany V Holland  ;D

Title: Re:blue screen probs
Post by: ketamininja on June 16, 2004, 12:13

lol oh dear  :-[

Title: Re:blue screen probs
Post by: Michelle on June 16, 2004, 12:42

You can go off people you know!  :P


:bart:

Title: Re:blue screen probs
Post by: Michelle on June 17, 2004, 12:59

so odd, since I posted this, it hasn't done the blue screen again, (touchwood) and I've not changed anything.

I may have done a norton check thing, since the last time though. The problem has changed now to hanging on shut down, which it was doing before and stopped. Very odd!!  ???

Title: Re:blue screen probs
Post by: Lona on June 17, 2004, 13:13

I have similar problems, Michelle. It's just now and again so I tend to live with it.  ???

Title: Re:blue screen probs
Post by: Sandra on June 17, 2004, 13:20

How strange, Michelle is on ME and Lona is on ME and they both have the same problem  :(

I wonder if there is anything they have in common that could be causing that  ::)

Title: Re:blue screen probs
Post by: Adept on June 18, 2004, 19:19

Quote from: Sandra on June 17, 2004, 13:20

How strange, Michelle is on ME and Lona is on ME and they both have the same problem  :(

I wonder if there is anything they have in common that could be causing that  ::)

Is it YOU Sandra? :P :heehee:

Title: Re:blue screen probs
Post by: Michelle on June 18, 2004, 19:38

Quote from: Sandra on June 15, 2004, 13:38

Just needs Kazzaa to completely take the pc to the dark side, forever  :o

I was just thinking, where does one download films from? :lol:

hehe adapt, it must be !!! Lona and I both have Sandra! Bless!