PC Pals Forum
Technical Help & Discussion => Self Building, Upgrading & General Hardware Help => Topic started by: Tony on August 05, 2004, 20:31
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Right, I bought a "second user" Dell 17" Trinitron monitor from a firm off Ebay, to go with my two existing Dell Trinitons, which I had also bought through Ebay 22 months ago. The younger but inferiour bog standard Compaq monitor that made up my three monitor setup, was past it's best. So time to pass it on to my mate, who has detached reteiners... hang on before you start sending me hate mail. Look he has a tight wife who wont let him get shut of his 15" Tiny monitor thats completely knackered, he has it on 600x400. Last time he saw a full page, was when he was oggling page three of the Sun. And yep he thinks his hand me down 17" Compaq is wonderful... he really must get those reteiners seen to...or a new Miss'es.
Anyway I diegress, right it turned out that its replacement was a tade long in the tooth, 7 years and 4 months long as it happens, about the same ago os my mates Tiny. And you know what....the tube was on the way out to. Anyway the firm who sold it to me, totally ignored my complaint email, Big Mistake. Anyway I eventually managed to show them the error of their ways [we are on the best of terms now] and we arranged for the monitor to be picked up this Thursday for a full refund. By the way they are not the "Tossers" in this story... mind you I ain't got the cheque yet...there again they ain't got their monitor back yet... so lets be patient.
Anyway this experience, led me to the conclusion, from now on ...only new monitors for me. Now as I run three monitors, I'm really restricted to 17" monitors and that?s fine. Unfortunately with the transition of business users to LCD monitors, good professional 17" New "Trinitron/ Diamondtron" CRT monitors are all but extinct. Iiyama have stopped making their 17" Dimondtron offering,
and so have CTX with their PR705F. So in the end I decided to buy a CTX EX700F from Ebuyer, it?s a supposedly a flat shadow mask monitor. Standard delivery , order Friday should despatch Wednesday, sit back and wait.
But hang on, there I am surfing checking out price runner, and bingo??..Simply Computers have one CTX PR705F for sale, its CTX?s very last CTX 17? Trinitron in Britain?.or the world even. Well that?s what the man from CTX said on the phone, after I emailed their Tech support , he told me they had not produce that model for ages, must be old stock, he said But who cares it?s a ?Trinitron?, I must say CTX tech support are really quick to reply to emails, the guy emailed back said give me your phone number and I?ll ring and discuss it with you, now where do you get that kind of service these days.
Right that?s it, decision made, Ebuy have not despatched the EX700F, and so I cancel it. And email Simply , asking as it is the last end of a range monitor, will they do a deal, two days pass Zilch form Simply. Sod it, if somebody else buys it, I will kick myself, so Friday I order the Pro705F from Simply Computers, plus its free delivery for orders placed in July. I get an email saying?order accepted, will deliver latest Wednesday, sit back and wait.
Well they are picking up the faulty Dell Sony I bought of Ebay Thursday, so come Wednesday dinnertime I thinking where is my new monitor !!!!! So I look on the Simply web site?and bugger me?they are still offering for sale the one and only last Trinitron standing monitor. Straight on the blower, did you despatch my monitor, and if so how come your still offering it for sale??just a moment sir?..guy comes back ?..I?m transferring you to customer service???.right straight into that irritating musack crap?.interspersed with messages reassuring me that my phone call is important to the. Eventually after ten mins an Aussie comes on the line and informs me the Website is wrong?..well excuse me?I could have told you that??Well when I say wrong ?.I mean we have not had PR705F?s in stock for yonks. YOU b*****dS, you took my order told me when it would be coming, and you never had one in the first place, your nowt but as set of TOSSERS .
All is not lost, we can still do it, back to Ebuyer, reorder the EX700F pay extra for priority delivery. In stock, order, acknowledgement email, confirmation email, despatch email with you tomorrow tracker number??now that?s a proper firm.
Sure thing, today I?m a proud owner of a new EX700F, just one thing the tube is no better than the one sat in the hall waiting to go back to that Ebay IT firm. How do you get Ebuyer to talk to you, do they answer those ?Enote? thingies?ever ??????
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You're not having much luck, Tony. I'm glad now I didn't win that monitor on ebay.
Here's where I got mine. It's the 19" HP one
http://www.itcsales.co.uk/acatalog/19__Monitors.html
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That gets "Best story of the Year" nomination Tony! ;D
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Yup, almost[/b] a match for my CCL episode. ;) Must be something about buying monitors online. ::)
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Donno why it's gotta be a trinitron Tony :slightlymad:
Mind you i did always say you'd go blind :whistle: ;D ;D ;)
Seen loads said about these >>>(https://www.pc-pals.com/smf/proxy.php?request=http%3A%2F%2Fwww.camstop.co.uk%2Fsilly.jpg&hash=ce89666b2eeb2799c5ac52c109a438d996d53541) (http://www.ebuyer.com/customer/products/index.html?action=c2hvd19wcm9kdWN0X292ZXJ2aWV3&product_uid=64624)
They had a batch of at least 110 of these last week and sold them all in 2 days at £129.98 inc vat hence this batch is a little more expensive ::) :hatoff:
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In reply to your question cammy, I would first have to verify if you have had a "Trinitron" or aperture grill monitor yourself. If you can see a Shadow Mask monitor and an aperture grill monitor running on the same system side by side I think you will see the difference. Colour depth better, and sharper text.
That said I have not seen a Samsung Dyna Flat monitor though I have often toyed with buying one. But the DynaFlat like all Shadow Mask monitors are not true flat monitors. The tubes sit behind a flat front glass, and you have that massive mask around the edge of the screen, whereas Trinitons are wall to wall flat graphics.
If you want the best CRT monitor out there you just got to go for an aperture grill monitor, I think Adept will back me up on that statement.
I thought that 21" Sammy was terrific value but discounted it on size. Mind you it would not bother me, but if you wanted to run it at higher resolutions it struggles with the refresh rates. There is always a reason for a low price, and lets be fair people usually buy big monitors usually because the wanna see more stuff on their screen...hence using bigger resolution settings. I see they only put the price up on it yesterday, mind you off the top off my head its £250 ish on Dabs [they had 3 in stock Wednseday]
Lona, your HP looks OK, and its got a low dot pitch as well. I see the top monitor advertised is a Dell Triniton , but the following blurb below says its a Shadow Mask monitor, it cannot be both.
I'm hoping to swop the CTX SM monitor for a 19" OK I'll have to squeeeeeze it onto my desk Iiyama VM PRO 455 [Diamondtron] at £158 delivered, IIyama have exellent support and it comes with 3 years on site warranty.
Clive, Simon ...yep it is a fair saga...and not finished yet.....Ebuyer have yet to reply to my Enote.......thats what I like about CCL ...you can phone the buggers....just as for my mate Wassem he'll sort it for you
;D
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In reply to your question cammy, I would first have to verify if you have had a "Trinitron" or aperture grill monitor yourself.
Well in my business we judge monitors on TV lines ::) and they range from 320-800 TVL on colour monitors and side by side there is a big difference 8) But on their own you'd be happy with any of them ::)
Now here in my office i have a 19" AOC "TFT" Digi/analogue with built in speakers(not the best ::)) and 4 usb posts down the side...Now i think it's the DB's :D but side by side with a Trinitron it might look a little round from the DB's ;) ;D
So your problem is that you want to replicate your best screen 8)
Solution
Buy 3 cheap monitors that are all the same (you'll soon get used to them ;)) and sell your good monitors on E-bay and it'll hardly cost you a thing ;D ;D ;D ;D
Easy innit :wahh: ::) ;D ;)
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hehe cammy working on the principle of.....if you don't know any better..... and what the eye cannot see....you have a fair point mate.
But as I'm stuck in front of these monitors hours on end, and I have seen the promised land ::) I ain't prepared to put up with mediocre ;D
Still silence from Ebuyer, oh dear what is it with online customer services.........is it the fact that they do not need to confront customers face to face, that they reckon you will eventually p**s off if they ignore you!!!!!
Having the wrong kinda people at the customer point of contact...or not as the case is in this instance. They the company miss the last chance they proburbly have of redeeming their companies good name with the customer concerned.
So the polite approach brings an responce deafening in its silence, which roughly interpeted, if you can interpet silence is ....p**s off, we cannot be arsed to communicate with you...we've got your money..so what if the product is faulty ...why do you think warranties were invented....I fcking hate this job...people are always fcking moaning...is it brew time yet Sharon?
STAGE TWO: Persistance [or how of reply to silence]
I have tried in the absence of a reply to my Enote to try the returns method of contact. I'm auto advised I have to contact CTX under their warranty terms. Well excuse me, but as the goods arrived faulty I wish to return the goods to Ebuyer.The law supports me in my right to do so, either under the 2000 "Distance Selling Act" even if the monitor was not faulty, but in this case it is.And as is the case in this instance under the Sale of Goods Act as "not fit for purpose"
Now I have offered to take a monitor that is twice as expensive as the faulty CTX. But if refusing to answer my query is a sign of Ebuyers commitment to customer support, I will withdraw my offer to upgrade to a more expensive monitor.
Now we can do this the easyway or the hardway, but you will at some point have to communicate with me regarding the issue sooner or later. And sooner I can assure you would be better for all concerned. I hope you don't force me to come down to you head office personally to sort this problem out
Disgruntled of Droitwich
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Ebuyer proves its Tosser credentials are up there with the cream of the Tossers.
http://www.computeractive.co.uk/print/1151742 (http://www.computeractive.co.uk/print/1151742)
Consumeractive: The trouble with bargains
When customer service falls victim to cost cutting
Dinah Greek, vnunet.com 30 Dec 2003
There are bargains galore to be had online but too often these savings come at a price of e-tailers cutting corners - and a lack of awareness about consumer rights.
Luckily this last issue is something the Office of Fair Trading hopes to rectify, so the problems experienced by Eric Jones and Alan Tosney should become a thing of the past. Both were customers of Ebuyer and their one major gripe was how difficult it is to get hold of the company when things go wrong.
"I can't fault the delivery service of the company but I found the website misleading," Mr Jones told me.
"I wanted a USB2 external drive kit and FireWire card but when they arrived [Ebuyer] had supplied the USB2 kit but the card was a USB1 card. I wanted to return them and sent them emails and phoned, but the number was always busy and I couldn't find the company address on the site."
Mr Jones also believed he would incur a restocking fee of 20 per cent.
Mr Tosney had very similar problems when a DVD player he bought from Ebuyer turned out to be duff. He returned the item with no problems, but although the Ebuyer website offered him a choice of replacement or refund, before he made up his mind the site made it up for him, he claims.
Weeks later there is no sign of a replacement.
"I can't find their address, the phone number is always busy and no one returns my emails. My confidence is shaken by this," said Mr Tosney.
I contacted Ebuyer about these complaints and they have resolved them swiftly. I asked why the e-tailer charged a restocking fee, and was told that this was a misunderstanding.
Even though Mr Jones should have returned the items within seven days, Ebuyer said it would provide a refund if he still wishes to return them, and no charge will be made.
I did find Ebuyer's address on its website but you have to dig down into the terms and conditions, so I believe it should be more prominently displayed.
I also asked them to investigate Mr Tosney's missing DVD player and was told that it no longer in stock and that a credit had been applied to his account.
When I told Ebuyer he wanted a refund it agreed to make this payment to his credit card.
The problems reported here are very common. Customer service levels suffer as companies cut overheads to keep product prices down.
Some things, however, can be put right at little extra cost. Hopefully the OFT guidelines will aid companies, and this should ultimately benefit their customers.
STILL NO WORD FROM EBUYER CUSTOMER MISSERVICES.
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And theres more
http://www.clik2complaints.co.uk/DPs/ebuyer2.html (http://www.clik2complaints.co.uk/DPs/ebuyer2.html)
I dare say some of you have used Ebuyer and found them OK, but the ACID TEST is have you had to return anything. Heres a guy who also thought the were OK, untill he had a complaint
http://www.clik2complaints.co.uk/DPs/ebuyer4.html (http://www.clik2complaints.co.uk/DPs/ebuyer4.html)
This s a cracking page
I thought that ebuyer was a good company, I have built a few systems from them and although I did get a few faulty parts everything was in the end sorted out. However they must have had on hell of a Christmas party this year!!!! I order a printer, cables and cartridge on Dec 23rd. Payment was taken immediately but I was not to expect anything until 6th Jan. On the 5th Jan I recieved an enote telling me that the cartridge was out of stock and what did I want to do, I tried ringing them but couldn't and still can't get anything other than an engaged tone, no matter what phone I try ringing off. I sent them an enote asking them to take off the cartridge from the order and ship everything else as I needed the printer urgently, this they said they would do. On the 8th Jan I recieved a small box with my USB & PS2 extension cables - but no bloody printer. I thought I'd give it a day or two before I would again copntact them via enotes, I did this on Mon 12th Jan, but have still had no response. I am not very satisfied at all.
Like I said I was previously satisfied with ebuyer with their cheap prices I was slightly prepared to put up with a less than perfect customers services department but I think that this is the last straw, I would not recommended them to anyone. Boo to ebuyer!!!! James Skipper ...14 January 2004
Are heres a good bit of advice [same page]
I have also run into this problem with them over faulty goods but my advice is to buy all goods with mastercard as the dealer has to collect within 30 days or the faulty goods are yours to dispose what ever you way you see fit. And within 60 days you will receive a full refund from the card issuer. The good thing about this is you will get a receipt from the courier and you send a copy of this to the card issuer as proof of return,its like everything else in life you only find the good dealers after you have had problems,we could ask the main card issuers to remove their credit status to protect other users interests in this matters.
Brian Hunter ... 7 May 2003
And guess what I only ever use MasterCard for my online purchases. ;D
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Hey Tony, you're not obviously using the Lona approach. ;). If you want me to sort them out for you I'm available. I love a challenge. :D
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Well after reading all the disgruntled customers [ and thats only those who found their way to "clik2complaints.co.uk" I realise I may be in this for the long hau, so I contacted MasterCard. As Ebuyer have not debited my card yet I cannot yet take any action, I was told to contact Mastercard next week, and once my account has been debited they will start "dispute" proccedings over the payment.
If hassel is what Ebuyer want then all I can say is they have come to the right bloke.
Enote No 3. [still no answers to one and two]
After reading the likes of http://www.clik2complaints.co.uk/DPs/ebuyer4.htm and http://www.computeractive.co.uk/print/1151742 I realise your customer services are a total disgrace. And it is unlikely that you will reply to my requests to return the faulty monitor.
I have therefore contacted Mastercard, and when payment is taken from my account by Ebuyer I will start dispute proccedings regard your non compliance in relation to the Distance Selling regs and the Sale of Goods Act.
You have still got time to sort this out amicably, but if you refuse to comply with your obligations, I will be reporting the company to the Tradiing Standars Office.
Of course there is still time to sort this out the easy way.
Bloody Fuming from Barrow-in-Furness
And it could have been sorted so easly....I'm just speechless....and so are they apparently ::)
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I only had to return one item to them and i went through the correct procedure and it was plain sailing 8)
But yes it is well known that is their worst point :-\
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Thanks for your offer Lona, but I'm fine thanks, just having a bit of trouble getting the enemy [yes war has been declared] to commit to the first contact. But they will have to come out and fight eventually...............yesterday I was a customer....today I'm a fighter for consumer rights.
I dare say not many companies can turn a paying customer into an arch enemy over night....I reckon the must have Dubiya on the Board of Directors ;D
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I only had to return one item to them and i went through the correct procedure and it was plain sailing 8)
But yes it is well known that is their worst point :-\
both hands on the key board cammy ;) and pay attention , I first tried "Enoting" customer services AND THEN I tried raising a RMA number... go back to the begining of the thread and start again.
Or just point out exactly where I went wrong ::)
Here I'll save you the trouble I have tried in the absence of a reply to my Enote to try the returns method of contact. I'm auto advised I have to contact CTX under their warranty terms. ....end of the road my boy....now go away...theres no RMA's being dished out on your CTX ...................you still here are you thick or summat
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both hands on the key board cammy ;) and pay attention , I first tried "Enoting" customer services AND THEN I tried raising a RMA number... go back to the begining of the thread and start again.
Or just point out exactly where I went wrong ::)
Calm down :P I was only saying how it was for me ;D ;D ;)
How long has this dispute been going on for anyways coz i'd say give them at least 3 working days to reply to your RMA request ::)
Then start kicking some a*s :tony: ;D ;)
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I only had to send something back once Tony.
My boot drive on my server failed, I sent them an RMA request on the sunday evening, didnt get a reply until tuesday but that had an RMA number and details of how to send it back.
Posted it on wednesday and had the replacement drive either on the friday or maybe it was saturday, definately couldnt have been any quicker unless they had replied on the monday instead of tuesday :)
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Tony. where are you buting this Iiyama with 3 yr warranty from? Please don't say it's from Ebuyer.
My cousin bought one from them last year. when it arrived it was dead. He rang them and they asked/told him to ring Iiyama due to the 3 yr warranty. so he did. The warranty had run out 6 months previously so had been say in ebuyers warehouse at least 3 1/2 yrs. Back on to ebuyer. After many letters from my cousin, trading standards ets it was finally resolved a couple of days short of 1 yr.
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:brick:All I can say is Id have had a nervous breakdown before now having to put up with such bad service :aarrgh:,hope you manage to get it all sorted Tony. ;)
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cammy you calm down........ I was only ribbing ya..... ;D
Sandra, it would not be to bad if my RMA request had been accepted for "consideration" regards its validity. But I was AUTO refused consideration of a RMA, with the message
Return Instructions
This item should not be returned to Ebuyer.
On-site warranty is provided direct from CTX on: 01202 666 902...... now GO AWAY .....
They ar trying to absolve themselves of their liabilities under the "Sale of Goods Act" and the "Seven Day Distance Selling Act".....we have got your money let somebody else sort it out....
No 6's post just mirrors what I'm saying, and the long list of peeps telling their tales of hassel, SHOULD be a warning to all to avoid this firm at all cost.
No 6 I was willing to upgrade to an Iiyama and pay the differance, with them dropping it off when they picked the faulty CTX up. But knowing what I know now, I'm just after my money back and goodbye Ebuyer for ever.
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Cheers Shaz,
the best one I ever had was when I turned up at a firm with a long running complaint [ faulty pram as it happens] Ignored for ages in reception.
Nipped out to the car, put it across the only Factory entrance/ exit, It was Silver Cross Prams at Guiseley, a narrow entrance between to Victorian mills it was. By the workers were miffed when they could not get their cars out of the yard.
Got my complaint sorted....just like that. ;D
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No 6 I was willing to upgrade to an Iiyama and pay the differance, with them dropping it off when they picked the faulty CTX up. But knowing what I know now, I'm just after my money back and goodbye Ebuyer for ever.
The monitor was at my house for most of the time before they picked it up so, could you please go ahead and get the upgrade off them and check box to see if there's an odd black sock inside. I just can't find it anywhere :D
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Tony. where are you buting this Iiyama with 3 yr warranty from? Please don't say it's from Ebuyer.
My cousin bought one from them last year. when it arrived it was dead. He rang them and they asked/told him to ring Iiyama due to the 3 yr warranty. so he did. The warranty had run out 6 months previously so had been say in ebuyers warehouse at least 3 1/2 yrs. Back on to ebuyer. After many letters from my cousin, trading standards ets it was finally resolved a couple of days short of 1 yr.
Thats not acceptable and the seller must take responsibility if it's DOA
Tony they are just chancing their arm mate, treat them with a firm hand 8) or 2 fingers at least ;) ;D
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No 6 :lol:
cammy I will I will, a firm hand is the only thing that works with Tossers Edit: Or so I've been told ::)...............but its a lot of "fanning" about if you ask me ;D
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UPDATE:
MONDAY: I get an email saying my Enote's have been answered.....sure enough it they have.........The no can do return monitor, has now become a .....yes you can put in a RMA request, if you agree with our terms and conditions.........ticket closed by Clive CS
Terms and conditions 7.5 state I arrange courier and pay for return of monitor. Just a minute Clive ......there's no speaking to Clive remember......because Clive CLOSED THE TICKET.
Now PlusNet use a ticket system of communication, but it is the customer who closes the ticket when he is happy the problem or the answers given by support solve the issue....Not Ebuyer obviously
Now I want to tell Clive I do not accept making a request for RMA approval based on condition 7.5 that is Ebuyers responcibility. So I have to open ANOTHER Enote, explaining same. Once posted, at the bottom of this new Enote it indicates this Enote is going to be handled by BARRY.......Great!!!!!!!
My last Enote, was replied to and closed by Clive, before I could reply to his comments. Therefore I have had to open this new Enote, to reply to the comments
Just so as there is no miss understanding between Ebuyer and myself in regard to why I'm returning the monitor.
I wish to return the "faulty" CTX EX700F under the "Sale of Goods Act" as not fit for purpose, and as such want a full credit apportioned to my Mastercard Account. It is not being returned under the "Distance Selling Act" Therefore whilst I accept the terms and copnditions, the condition:-
>7.5 If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.<
Is not applicable, as the goods were delivered faulty, Ebuyer as the supplier of such faulty goods shall bear the cost of return of said goods.
Considering, what I have read in regards to Ebuyers appaling customer services, I withdraw my offer to upgrade to the Iiyama VM Pro 455. Indeed I know of a case where Ebuyer supplied a Iiyama that was three and a half years old, and dead on arrival, hence out of warranty [ I can post links to said details] Now I do not know if that monitor was purchased new or as "returned goods resold on by Ebuyer" All I do now is that it took just short of a year to resolve the issue, including the involvement of the Trading Standards Office.
In short I have lost all faith in this company, at this moment in time.
I then trundel of to the RMA request approval page........request submitted....sit back and wait.
TUESDAY:
Barry answers Enote.....and like Clive...makes no comment on my commets..but informs me my request for an RMA number has been accepted...go to RMA site ......arrange for an agent to deliver goods....make provision for their insurance..HELLO IS ANYBODY OUT THERE LISTENING
Right back to BARRY's world.....start penning my reply...as Barry has not closed the ticket yet.......you know I'm bloody sure they sit there reading the Enote's as you write em. Because when I went to submit it, it said I was not logged in. Bugger have I lost all that chapter and verse.....Nope I had saved it to a doc [for MasterCard you see] So I log back on, but before I can post the Enote, Barry's replied to the central underling gripe of the YET TO BE POSTED Enote...................
Dear Tony please go back to the RMA site again [they knew I'd been, but declined the invitation once already today] There you will find further instructions where you can inform us from which address the goods can be picked up from and at a time convient to yourself........I think it was the content of my last non posted Enote that made all the difference.
Copy Of: Hi Barry,
You have not replied to my last enote.....no matter.
I see a RMA number has now been raised for the faulty monitor. However Ebuyer are requesting I arrange for a delivery agent, to return the monitor back to Ebuyer, at my expense.
Whilst I realise attempting to communicate with Ebuyer Customer Services is akin to talking to a brick wall. Because I will have to prove to Mastercard that I made reasonable attempts to communicate with Ebuyer, regard the return of said faulty monitor, I shall try one more time.
I shall repeat what I said in the Enote that you have failed to reply to, prior to the issues of the RMA number, and its instructions for me to arrange and bear the costs of return of the monitor.
Under the Sale of Goods Act, the supplier of faulty goods is responsible for arranging for the return of said faulty goods at their expense. There is no obligation on the customer?s part to arrange or bear such costs.
So I await Ebuyer contacting me about said arrangements, I will then label the goods up and have them ready for collection. I'm making copies of all communications or lack of it, between Ebuyer Customer Support and myself. Because as far as I'm concerned the ball is in Ebuyer?s court. And if I hear nothing more from Ebuyer during the next three working days ending Friday 6th August, regards uplifting the faulty monitor. I will be putting my Mastercard payment into the dispute procedure, three days hence on Monday 16th August. And all further communications between your company and myself, will hence forth be conducted through Mastercard..
Regards
Now don't get me wrong I ain't being lulled into a false sense of security, I mean this is Ebuyer we are dealing with. Because in the next stage Ebuyer will not only have my money but the monitor also. And I bet sure as eggs is eggs there will be a dispute as to the CRT being faulty or not. Now a brand new tube displaying the discoluration of the viewable screen,in that mauve mixed with verying degrees of pink are clearly visible creeping in from the vertical edges of the tube, is in my book a faulty tube.
I'll keep you informed...once again I'm on the look out for a replacement monitor
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I'm getting this strange sensation of deja vu
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Dont' say that No6, but you have obviously the edge on me as you know somebody they have put through the wringer. Incidently was the Iiyama bought as new or as used/ returned, and how was it paid for, cheque or credit card?
I'm being open minded about it, I've signed off the RMA collection Monday. Now if there is no problem with Ebuyer, then I'll risk buying off them again. I mean it is not Ebuyers fault the monitor is sub standard. But I do think they would do themselves a favour by improving their Customer Support, and stop trying to push their operating expenses onto their customers who have been supplied with inferior goods. Charge the manufacture for the additional costs, not the customer.
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Hi Tony. bought as new with dent in box. Paid for with debit card. Mine i might add :(
Going to my cousins tomorrow to give him his £200 back as it happens :( :(
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Well seeing as that new £85 17" CTX Shadow Mask monitor was s**te, I went down the second user Ebay route again looking for "Trinitrons" ::)
I notice one guy had bought a Dell P791 and then went back for THREE more. So I emailed him, asking if they where, as I suspected "Trinitrons" even though Dell's spec sheet ommitted to say they were or state they where "Aperture Grill" monitors. Well he turned out to be an Ex TV engineer, so he knew a good CRT when he came across one.
So I though right I'm bidding on one of them, watched one at the "Buy it Now" price £30, opening bid £10 with no takers. That was untill the last day, a guy bids £10, plus there are two more at the "Buy it Now" price ending one and two days later respectively. Well I'm all geared up to sneak it at the end, but this guy had gone early, and was fighting everybody off. Well it got to 3 mins to close and the bid was £28, I thought bugger fighting this guy, I'm off to "Buy it Now" for £30.
Anyway the guy got beat in the end because some silly bugger paid a quid over "Buy it Now" price. ??? So the guy who had been bidding all day on it and lost, bought the last remaining "Buy it Now" one ;D
And whats it like, well they are advertised as Summer 2000 manufacture, but mine is a Jan 2001. The Ad says as "new" but to be honest mine needed a bit of cream cleaner on the casing, but then it was as new. And like the Ex TV engineer said, it is absolutely blooby superb.
So if your have a Shadow Mask CRT, but ain't had a Trinitron you don't know what your missing. A good 3.5 year old Trinitron at £42 delivered, will beat a brand spanking new £85 Shadow Mask anyday.
Edit: so if you want a good Trinitron at £30 or less + £12 P&P have a look at These (http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&rd=1&item=5114942775&ssPageName=STRK:MEWN:IT)
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Glad you sorted your hardware out tony. I wouldn't mind one myself to replace the crap 'Tiny' one I have here but I'm sorta used to my 19" screen
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Ade,
I was thinking of an odd 19" bit tight for space running three monitors. I even cut a piece of paper to represent the screen foot print of a 19", and to be honest I would not pay the extra premium which would be 2.5 times what I can get a 17" one for.
It would only be 17mm Vertical and 47mm on the Horizontal bigger measured against a 19" Diamondtron. And remember with a Trinitron/ Diamondtron you get edge to edge screen usage . And you dont have that massive Mask to stare at either. Usable screen dimensions on the P791 are 245mm Vertical and 325mm Horizontal
That said, a manufactured Dec 2001 [bought new April 2002 for £300] 19" Sony hardly ever used {I was emailing the guy} went today for £69 but it was "pick up only" in Tooting :-\
But have a look at This (http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&rd=1&item=5114374978&ssPageName=STRK:MEWA:IT)
Mitsubishi 19" very small foot print considering, £55 now but I bet it goes for ball park £100 + £20 P&P. I saw two 18 month old 19" Iiyama VM Pro 454's go for £140/ £176 respectivley as few weeks back [£238 new Ebuyer] barmy I know.
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Dimensions on mine are only an inch to 2 inches different to 17". Visible monitor screen is 19" diagonally so quite a difference to visible screen size on 17".
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Just got another Dell P791 Trinitron today............mmmmm nice and sooooo resonable [I went private this time] ;D
Well that's me covered three 17" Trinitrons on the desk and another Trinitron boxed up under the stairs in case of emergancies. Sod this running around last minute looking for replacements.
Ebuyers CTX went back today, so I'll keep you posted.
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And you are having a carboot sale when? :)
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:lol:
well I would be if I just happened to be tempted with this http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&rd=1&item=5114374978&ssPageName=STRK:MEWA:IT (http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&rd=1&item=5114374978&ssPageName=STRK:MEWA:IT)
lovely monitor, but I think I'll just watch what it goes for...as I write £84.75 + £20 P&P with 17 mins to go.....New £205.99 delivered from Ebuyer http://www.ebuyer.com/customer/products/index.html?rb=1278798057&action=c2hvd19wcm9kdWN0X292ZXJ2aWV3&product_uid=59545 (http://www.ebuyer.com/customer/products/index.html?rb=1278798057&action=c2hvd19wcm9kdWN0X292ZXJ2aWV3&product_uid=59545)
EDIT: And thats what it went for, about right I reckon, but possibly worth a punt at the death with a max bid at £94.75 if I really wanted it.
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I am not Obsessive-Compulsive
I am not Obsessive-Compulsive
I am not Obsessive-Compulsive
I am not Obsessive-Compulsive
I am not Obsessive-Compulsive
I am not Obsessive-Compulsive
I am not Obsessive-Compulsive
I am not Obsessive-Compulsive
I am not Obsessive-Compulsive
I am not Obsessive-Compulsive
I am not Obsessive-Compulsive
Well not much anyway
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"Blessed is the man, who having nothing to say, abstains from giving wordy evidence of the fact."
- George Eliot (1819-1880)
how many posts is it now No 6 ? ;D
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"Blessed is the man, who having nothing to say, abstains from giving wordy evidence of the fact."
- George Eliot (1819-1880)
how many posts is it now No 6 ? ;D
:-X ;)
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Well I received a cheque for £33 [what I paid including P&P] from that firm I bought the first monitor from on Ebay. Just had to send them a couple of email reminders, but it arrived seven working days after they were in receipt of the monitor, so cannot complain. Part of a big US IT refurb group as it happens, I saw a Fox News promotional video on them....Fox News Channel Production....phew that was a lucky escape then. ::)
Right lets see how long it takes Ebuyer to remburse my CC. They were in receipt of the monitor this Tuesday, so early days yet......But I'm hopeing to beat Ade's refund epic, by a good few seasons.......... keep ya posted.
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I got an email yesterday [after I reconnected my PC last night, storms lightening] from Ebuyer.
Credit Card credited, but they have kept £11.21 no indication why, but it is the amount they charge for delivery. So I assume they have witheld it for the cost of product return. A rather insignificant sum, considering if they insist on witholding it, they will be talking to the Trading Standards Office. Below is a copy of a letter I enclosed with the returned monitor, so they are in non doubt as to my position regarding the issue.
But I'll wait until I see the credit on my MasterCard account, and then get back on the case ::)
12 August 2004
Returns Department
Ebuyer(UK) Ltd.
PO Box 3189,
SHEFFIELD,
UK S9 3WY
Reference: RMA No ***********
My reasons for returning this monitor or two fold, but primarily it is because this monitor is exhibiting discolouration on the vertical edges of the screen. On coloured graphics it is not noticeable. But one can see this clearly when working with subjects with white backgrounds that go right to the edges of the screen, WebPages, spreadsheets, Windows folders etc., which is what I mainly use the monitor for. I set the screen up to expand to the edge of the ?mask? as the default setting reduces the viewable screen far too much.
The discoloration is a mauve colour, running the full length of the right hand vertical edge, turning pinkish when it hits the right hand bottom toolbar. This discolouration extends 15 to 20 mm towards the centre of the screen. On the left hand vertical edge it is more grubby or dirty is the best way of describing it.
My set up consists of three 17? monitors running on two Matrox Millennium G450 Dual Head graphics cards. I have checked it is not a graphic card problem by swapping the monitors around. The screen discoloration is only displayed on the new CTX EX700F no matter which card it is on. The other two monitors are fine even though they are six years old.
Like I stated earlier, that is the primary reason for the monitors return, however
the monitor is advertised as [taken directly from the Ebuyer website on August 12th 2004] a CTX EX700F 17ins monitor Flat CRT 0.25 72kHz TCO99 this monitor does not have a flat cathode ray tube, as the above wording implies, and as such I was miss sold the product. Whilst I don?t suspect it was Ebuyer?s intention to miss represent the product, the fact is it did.
I hope Ebuyer will conclude the returns procedure swiftly, and make a full refund to my MasterCard, without the need for the involvement of third parties.
Regards,