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Technical Help & Discussion => General Tech Discussion, News & Q&A => Topic started by: KRO on March 02, 2006, 13:25

Title: internet connection
Post by: KRO on March 02, 2006, 13:25

hi, can anyone help please, when i turn my pc on and click on internet explorer it no longer automatically connects to the internet, i get the page cannot be displayed jobby and a drop down box appears saying (browser internet problem detected. broadband helpdesk can help you with problem) i then click fix and it makes the connection eventually, i dont know why this is happening but hope someone may.
i,m using windows XP and BT yahoo broadband.

Title: internet connection
Post by: Clive on March 02, 2006, 13:35

Try phoning the service status on 08007317777 to find out if there are problems with your exchange.  Remember that there is usually a delay of an hour or so before faults are recorded on this number.  You can also check the service status online via "My account" in BT/Yahoo.

If you have a router then try re-booting it.

If it's more complicated than that then I'm sure someone else on here will help.

Title: internet connection
Post by: Sandra on March 02, 2006, 13:37

I assume that you are using an ADSL modem and not a router ?

If so open IE and then click on Tools go to Internet Options and then to the Connections tab.

Tick the always dial my default connection and apply, that should fix it.

Title: internet connection
Post by: KRO on March 02, 2006, 14:08

luvvly jubbly thankyou, thats sorted it sandra however when i double click on internet explorer i still then have to click on the connect tab (which some times i have to do many many times before it connects) it's still an improvement but i'm sure in the past it has connected instantly & automatically, is it possible to adjust this atall??

many thanks

Title: internet connection
Post by: Sandra on March 02, 2006, 14:37

Try in the same setion, Dial whenever a network conection isnt present.

I havent used a dial up ADSL connection for a few years so I am a bit rusty on it  :blush:

Title: internet connection
Post by: KRO on March 02, 2006, 14:57

ok sandra, i'll try that, many thanks again................

Title: internet connection
Post by: Simon on March 02, 2006, 22:04

Also, tick the box where it says "Always dial my default connection", in that same window.

Title: internet connection
Post by: chorleydave on March 02, 2006, 22:21

Hi, KRO.

I'm in (somewhat) the same situation as you and have come to the conclusion that it is an XP problem.  I have two PCs on the desk, one running Windows ME and one with XP on that I use only rarely.  

The ME computer behaves in the "normal" way, I switch on the PC, open my browser, enter a URL or a bookmark and the connection box pops up, dials and bobs your uncle.  However, with XP, all I get is "the page cannot be displayed" and a load of ramblings about checking my connection.  I have checked my settings as per the advice already given, but to no avail.  I have got round the problem on the XP machine by copying the connection icon from Network Connections to the Quick Launch bar so that I can easily get connected with one click of the mouse on the icon.

Hope you get it sorted one way or the other.