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Technical Help & Discussion => Windows PCs & Software: Help, News & Discussion => Topic started by: mistybear on May 13, 2006, 13:07

Title: AdAware Updates Froze
Post by: mistybear on May 13, 2006, 13:07

I tried to Update AdAware and it got 5% in and froze saying an error occurred. I tried this a couple of times on Wednesday before the computer died, so I tried to update it again same thing.
Do I need a new version or something.

Also I downloaded Everest and the version I got does show everything.
It just says Trial Version, is there somewhere I can get the full free version. :wink:
Michael has it on his computer, is it possible to get it from him?

Title: AdAware Updates Froze
Post by: Simon on May 13, 2006, 13:58

Have you tried re-installing your Ad Aware, MB?  It may need a new version, which you can get from here (http://www.download.com/Ad-Aware-SE-Personal-Edition/3000-8022_4-10399602.html?tag=lst-0-1).

You also have a PM.  ;)

Title: AdAware Updates Froze
Post by: mistybear on May 13, 2006, 14:20

Thanks Simon,
                    I uninstalled mine and installed that one but the same problem.  Error retrieving Update.
Could it be a configuration problem.

Title: AdAware Updates Froze
Post by: Simon on May 13, 2006, 14:27

Firewall blocking it?

Title: AdAware Updates Froze
Post by: mistybear on May 13, 2006, 14:52

There is nothing in exceptions for AdAware.
But in configure it has Proxy settings with a X next to Use HTTP Proxy
and in Misc. it has a tick next to Backup old definitions file. :?

Title: AdAware Updates Froze
Post by: mistybear on May 13, 2006, 15:17

The configure I'm talking about is in the AdAware: Configure or Connect

Title: AdAware Updates Froze
Post by: Simon on May 13, 2006, 15:25

Unless you are using a proxy server, which I don't think you are, those settings are correct.  Try removing Ad Aware from the firewall programs list, then restart it, and when the firewall asks for permission, allow it.

Title: AdAware Updates Froze
Post by: mistybear on May 13, 2006, 15:28

AdAware isn't in the Firewall exceptions list. :?

Title: AdAware Updates Froze
Post by: mistybear on May 13, 2006, 15:46

OK I added AdAware to the list and ticked it.
Tried again same thing.
I restarted the computer, tried again same thing again. :?

Title: AdAware Updates Froze
Post by: Simon on May 13, 2006, 16:00

Umm... well it sounds like some sort of connection issue.  I don't really have any more ideas.  When was the last time you used it successfully?  Have you installed anything since which may be affecting it?  

:dunno:

Title: AdAware Updates Froze
Post by: mistybear on May 13, 2006, 16:06

Not that I can think of.
When I first open it, it states that the definitions are 355 days old and would I like to check for updates. I click OK and it says installed definitions
are SE1R47 24.052005
And then I try to update and it only goes to 5%

Title: AdAware Updates Froze
Post by: mistybear on May 13, 2006, 16:29

I think I have figured it out.
In configure I unticked the Backup old Definitions File.
Then clicked connect and it updated ok.

Title: AdAware Updates Froze
Post by: Simon on May 13, 2006, 20:30

Strange, but if it works, great!