PC Pals Forum

Technical Help & Discussion => Self Building, Upgrading & General Hardware Help => Topic started by: Lona on June 27, 2006, 15:34

Title: Call me Mrs. Meldrew
Post by: Lona on June 27, 2006, 15:34
I've just had a new graphics card fitted by a qualified engineer (presumed)

He was in my house all of 10 mins. Told me everything was fine and all was working correctly.

After he's gone I decided to check which card he had fitted as he said it was a more uptodate one.

In device manager no card was showing.  The idiot had not installed any drivers for the new card.  I had to open up machine get the name and version, phone Medion as I couldn't find the appropriate driver.  

After over an hour on the phone I was able to download the correct driver and install it.  I tried reporting the repair company to Medion, who informed me that the engineer's job is to install hardware but no software.  I said only an idiot would fit a new piece of hardware and not install the appropriate drivers or tell the customer where to obtain them and how to install them.

As I said to the Medion bloke, what about people who are not pc literate, how do they know what they should do.  The idiot had just put in generic drivers so I wasn't getting the use of the card he had installed.

I have reported him to Aldi and to Medion.  It might help other customers who are in need of repairs to their pc's.
Title: Call me Mrs. Meldrew
Post by: Clive on June 27, 2006, 16:13
Ha!  It's good to see that the forum rotweiller is alive and kicking!   :laugh:
Title: Call me Mrs. Meldrew
Post by: Lona on June 27, 2006, 16:15
Quote from: "Clive"
Ha!  It's good to see that the forum rotweiller is alive and kicking!   :laugh:


 :lol: They think just cause your old, you have no brain matter.  If I were in charge of some of these young whipper snappers they would be out in their ear.  :bad:
Title: Call me Mrs. Meldrew
Post by: GillE on June 27, 2006, 17:21
Good girl, Lona.  Give 'em Hell!

:splat:

Gill
Title: Call me Mrs. Meldrew
Post by: Sandra on June 27, 2006, 19:53
What about the CPU fan Lona  ?
Title: Call me Mrs. Meldrew
Post by: Reno on June 27, 2006, 22:24
Why did you call a repair man if you could do it yourself?:wink: :scoot:
Title: Call me Mrs. Meldrew
Post by: Clive on June 27, 2006, 22:37
The thrill of intimidation Bob.  :laugh:
Title: Call me Mrs. Meldrew
Post by: Lona on June 27, 2006, 22:41
Quote from: "Bobscrachy"
Why did you call a repair man if you could do it yourself?:wink: :scoot:


Under warranty Bob, why should I be out the cost of a graphics card.
Title: Call me Mrs. Meldrew
Post by: Lona on June 27, 2006, 22:42
Quote from: "Sandra"
What about the CPU fan Lona  ?


CPU fan is fine now that the graphics card has been replaced.  It isn't coming on now every 5 mins and only the usual noise at bootup which I can live with.
Title: Call me Mrs. Meldrew
Post by: Reno on June 27, 2006, 23:22
Quote from: "Lona"

Under warranty Bob, why should I be out the cost of a graphics card.


Good thinking.
Title: Call me Mrs. Meldrew
Post by: gmax on July 03, 2006, 04:42
If it were a new video card why didn't it come with a driver cd, looks pretty
dodgey to me.i'm glad i build my own pc's,so i don't have to deal with
these clowns. :wink:
Title: Call me Mrs. Meldrew
Post by: sam on July 03, 2006, 09:15
yep well said gmax!
Title: Call me Mrs. Meldrew
Post by: Lona on July 03, 2006, 23:21
Quote from: "sam"
yep well said gmax!


Gmax is correct in what he is saying and yes I have writtien a letter of complaint to Medion on their service repair company they use.

BTW Sam it says at the bottom of this topic ............

"Stop watching this topic."

This must be why I am getting emails of notification but I never click on "Watch this topic".