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Technical Help & Discussion => Windows PCs & Software: Help, News & Discussion => Topic started by: Clive on December 28, 2007, 15:19

Title: SSMMgr.EXE Not Responding
Post by: Clive on December 28, 2007, 15:19

What would cause a new computer to hang every time I shut down with the above message displayed?  ::)

Title: Re: SSMMgr.EXE Not Responding
Post by: Simon on December 28, 2007, 17:06

It looks like some sort of running process, Clive.  Have you got anything on board that SSM relates to?

Title: Re: SSMMgr.EXE Not Responding
Post by: Simon on December 28, 2007, 17:13

Seems to be related to Samsung Printer Monitor, Clive.  Driver update required, maybe?

Title: Re: SSMMgr.EXE Not Responding
Post by: Clive on December 28, 2007, 20:14

Oh you are clever Simon!  I do indeed have a Samsung laser printer!  At LINK (http://driverscollection.com/?H=ML-2010&By=Samsung&SS=Windows%20XP)
I can see
Manufacturer:Samsung
Hardware:ML-2010
Software name:Status Monitor
Version:1.05
File Size:18.08Mb (18961420 bytes)
Released:30 Mar 2007
Uploaded:19 Apr 2007
Views:5069
Downloads:2808

I only bought the printer a few weeks ago and it was fine on the old machine running XP Home.  But I must admit that the problem started when I installed the printer on this XP Pro machine.  Do you think I should download that file?

Title: Re: SSMMgr.EXE Not Responding
Post by: Simon on December 28, 2007, 21:00

If the printer is only a few weeks old, it should already have the most recent drivers, Clive, but I suppose it might be worth a try.  Have you tried reinstalling the printer software?  It sounds like it's 'sticking' when you shut the machine down, or it could be that the machine is closing down too fast, and not allowing everything to be put to bed first.  I think there's a registry edit to slow down shutdown, if you want me to have a look for it.

Title: Re: SSMMgr.EXE Not Responding
Post by: Clive on December 28, 2007, 22:28

It's definitely a problem with the printer status manager.  I tried to repair it but it just hung.  Then I tried to uninstall it but it didn't do so cleanly.  A re-install claimed tha access was denied to a part of the program so I suppose my CD is corrupted.  2 days old and I'm already having problems!   :bawl:

Title: Re: SSMMgr.EXE Not Responding
Post by: Simon on December 28, 2007, 23:38

Oh dear!  Have you tried uninstalling it in safe mode, Clive?

Title: Re: SSMMgr.EXE Not Responding
Post by: Rik on December 29, 2007, 00:29

The other thing to try, Clive, is running MSConfig, and seeing whether you can stop it loading. In all probability, the printer doesn't need it to operate.

Title: Re: SSMMgr.EXE Not Responding
Post by: Clive on December 29, 2007, 09:47

Nice thinking Rik!  That sorted it!  Many thanks for that suggestion.  8-)

Title: Re: SSMMgr.EXE Not Responding
Post by: Rik on December 29, 2007, 10:01

Guess who stops most printers loading their status monitor. ;)

Title: Re: SSMMgr.EXE Not Responding
Post by: Clive on December 29, 2007, 12:14

A man of experience obviously!   ;D

Title: Re: SSMMgr.EXE Not Responding
Post by: Simon on December 29, 2007, 12:25

Also, a man who runs out of ink often!   ;D

Title: Re: SSMMgr.EXE Not Responding
Post by: Rik on December 29, 2007, 12:40

Never. Have you seen my stock cupboard??  ;D

(Sad that I am, I keep a database of cartridge and toner use, so I can predict when I need to order...)

Title: Re: SSMMgr.EXE Not Responding
Post by: Simon on December 29, 2007, 12:43

 :sadgit: :life: :pmsl:

Title: Re: SSMMgr.EXE Not Responding
Post by: Rik on December 29, 2007, 12:45

But one who can always print.  :P  ;D

Title: Re: SSMMgr.EXE Not Responding
Post by: Simon on December 29, 2007, 12:50

:bubble:  :santa: