PC Pals Forum

Technical Help & Discussion => Self Building, Upgrading & General Hardware Help => Topic started by: Serenity on January 19, 2008, 18:32

Title: BENQ monitor problem
Post by: Serenity on January 19, 2008, 18:32

My pc monitor has no picture.  I have a 17" BENQ monitor, purchsed about 18 months ago, it has always worked well but suddenly for no reason it turned on and faintly flashed the BENQ logo then the screen went completely blank and I cant seem to solve the problem,  all leads etc are tightly in situ.  Have you any ideas as to what could be causing the problem?  :dunno:  Unfortunately I don't still have the receipt 

Title: Re: BENQ monitor problem
Post by: Rik on January 19, 2008, 18:38

Is there a front-panel LED for power, Serenity? If so, is that lit. If not, have you checked any fuses.

Do you have another machine you could test the monitor on?

Title: Re: BENQ monitor problem
Post by: Camstop on January 19, 2008, 23:09

If you've tried a different (working) lead or checked power is getting to the monitor and it's still not working then it looks like you may be covered...

http://www.benq.co.uk/support/ (http://www.benq.co.uk/support/contact/index.cfm?region=3&query=3)


You should still be able to print off your invoice from e-buyer.

Title: Re: BENQ monitor problem
Post by: Serenity on January 20, 2008, 08:37

Thanks for the replies Rik and Camm  :-*  Yes, the monitor is receiving power (green light on)  I have tried changing leads and attached it to an alternative PC but still no joy.  Camm, thank you for the link  :thumb: I have located my order and have submitted the query form to the appropriate department, fingers crossed its a matter of replacing it, but you know what 16yr old's are like, its like having their arm chopped off if they cant use their PC so I am being nagged to death to sort it quickly! ::)

Title: Re: BENQ monitor problem
Post by: Rik on January 20, 2008, 12:23

It sounds a bit like a backlight failure. :(

Title: Re: BENQ monitor problem
Post by: Lona on January 20, 2008, 15:01

Quote from: Rik Bean on January 20, 2008, 12:23

It sounds a bit like a backlight failure. :(

Or it could just be plain knackered.  ;)

Title: Re: BENQ monitor problem
Post by: Rik on January 20, 2008, 15:06

I was trying not to get too technical, Lona. ;)

Title: Re: BENQ monitor problem
Post by: Lona on January 20, 2008, 16:57

Quote from: Rik Bean on January 20, 2008, 15:06

I was trying not to get too technical, Lona. ;)

I prefer to call a spade a shovel, Rik.  ;)

Title: Re: BENQ monitor problem
Post by: Rik on January 20, 2008, 17:10

I always thought it was called a one-person manual digging implement?  :o

Title: Re: BENQ monitor problem
Post by: Lona on January 20, 2008, 17:21

Quote from: Rik Bean on January 20, 2008, 17:10

I always thought it was called a one-person manual digging implement?  :o

Are you referring to Mr Lona.?  ;D ;D

Title: Re: BENQ monitor problem
Post by: Rik on January 20, 2008, 17:22

Quite probably. ;)

Title: Re: BENQ monitor problem
Post by: gmax on January 21, 2008, 10:20

In Australia BENQ monitors have proven to be pretty unreliable, with circuit board, backlight inverter or psu problems. You could get a quote to have it repaired but it
might not be worth it.