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Technical Help & Discussion => Windows PCs & Software: Help, News & Discussion => Topic started by: Simon on May 31, 2008, 08:48

Title: Office 2003 Problem
Post by: Simon on May 31, 2008, 08:48

Since I re-installed MS Office 2003 on my new machine, my File > Send To > Mail recipient option isn't available.  It's there, but not selectable.  I've been through the Options, and can't find anything to 'switch it on', so does anyone know what I need to do to enable this?

Title: Re: Office 2003 Problem
Post by: Clive on May 31, 2008, 09:47

I think you have to download Office 2003 service pack 1 Simon.  There is a Microsoft support article about it.  http://support.microsoft.com/kb/835738

Title: Re: Office 2003 Problem
Post by: Simon on May 31, 2008, 10:24

I thought I had, Clive, but I'll check.  Thanks.

Title: Re: Office 2003 Problem
Post by: Simon on May 31, 2008, 14:38

I have checked, and have SP3, so I assume that would have included SP1, and I don't have to install it separately.  Any other ideas?  :dunno:

Clive, that link seems to mention 'InfoPath' quite a bit - is that the same as Office 2003?

Title: Re: Office 2003 Problem
Post by: Rik on May 31, 2008, 15:23

Try repairing the installation, Simon (Control Panel > Add/Remove > Repair). It works fine on mine, so it may be a registry entry got bent out of shape. Possibly, of course, it could be a case of Office not recognising your mail client, do you need to turn on MAPI there?

Title: Re: Office 2003 Problem
Post by: chorleydave on May 31, 2008, 17:34

Quote from: Simon on May 31, 2008, 14:38

Clive, that link seems to mention 'InfoPath' quite a bit - is that the same as Office 2003?

Hi, Simon.

Infopath is an application that comes as part of Office 2003.  It is for designing electronic forms.  Although I have it, I have never used it. 

Title: Re: Office 2003 Problem
Post by: chorleydave on May 31, 2008, 17:38

Just had a thought, Simon.  I have checked my Office 2003 installation and Send To > Mail Recipient is available.  I might be getting confused with something else, but I have a feeling that you have to have Outlook 2003 installed for it to work.  Have you installed Outlook?

Title: Re: Office 2003 Problem
Post by: Clive on May 31, 2008, 18:17

Sorry Simon, I didn't notice the Infopath reference!  I use the inferior Word 2007.  :cry:

Title: Re: Office 2003 Problem
Post by: Baz on May 31, 2008, 23:03

dont know much about this but I only have the 2000 version and as far as I know dont have Outlook installed and the send to is available.

Title: Re: Office 2003 Problem
Post by: Clive on May 31, 2008, 23:21

I used 2000 for many years and it behaved faultlessly.  It was a big mistake to downgrade to 2007. 

Title: Re: Office 2003 Problem
Post by: Baz on May 31, 2008, 23:23

chorleydave was correct, just got this from the help file in word....

System requirements for e-mailing a message or document
To e-mail a message or document in HTML format   You need Word 2000 and either Outlook 2000 or Outlook Express 5.0 or later. You must set either Outlook 2000 or Outlook Express 5.0 or later as your default e-mail editor.



I dont use it much but I forgot how annoying that paperclip is ;D

Title: Re: Office 2003 Problem
Post by: Baz on May 31, 2008, 23:26

just made me think about this again

http://www.pc-pals.com/smf/index.php?topic=25371.0

Title: Re: Office 2003 Problem
Post by: Simon on June 01, 2008, 00:02

Come to think of it, I also believe Dave is correct.  I don't have Outlook installed, and OE is not my default mail client, so that's probably it.

Thanks guys!  :)

Title: Re: Office 2003 Problem
Post by: Clive on June 01, 2008, 11:12

It would probably be better if we all reverted to Word 6.0  ;D