PC Pals Forum

Technical Help & Discussion => Windows PCs & Software: Help, News & Discussion => Topic started by: Delgado on November 28, 2008, 11:23

Title: Recovery Disc on new PC
Post by: Delgado on November 28, 2008, 11:23

My friend has just purchased a new PC with Vista, and upon setting it up it asked to burn a copy of the operating system for future use, (No disc was provided).

Here are details-

Packard Bell model 2215 E1200. Problem with Recovery Disc programme. Programme collects all files for Recovery Disc but when it reaches the window for cutting recovery disc runs for about 5 seconds then says application failed.

This is a brand new machine-with no other software installed except that which came with machine. We have tried different discs, with no success. He now has a machine that is working OK but no recovery disc!

Any ideas please?

Title: Re: Recovery Disc on new PC
Post by: Rik on November 28, 2008, 11:30

Take it back to PC World and ask them to sort it?

Title: Re: Recovery Disc on new PC
Post by: Simon on November 28, 2008, 11:43

Yes, I would tend to agree with Rik.  If it's brand new out of the box, and is showing signs of a fault, to ignore or work round it, could be storing up problems for later.

Title: Re: Recovery Disc on new PC
Post by: Delgado on November 28, 2008, 11:59

Thanks Guys-Yes you confirmed what I thought!

I will tell him this.

 :thumbs:

Title: Re: Recovery Disc on new PC
Post by: thesaint on February 02, 2009, 17:51

Bad implementation on hp 's part i suspect but theyre all at it these days Sony do the same and expect the customer to buy recordable media to burn  recovery discs on purchase of a new laptop. Mine came with three recovery discs and is a Sony vaio but theyre cutting corners now that prices are falling and the market is getting more cutthroat

Title: Re: Recovery Disc on new PC
Post by: Simon on February 02, 2009, 20:30

The saving in not providing recovery discs must be so minimal, it's hardly worth losing customer satisfaction over, is it?

Title: Re: Recovery Disc on new PC
Post by: Rik on February 03, 2009, 10:25

It isn't, but try telling the accountants that. :(