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Technical Help & Discussion => Windows PCs & Software: Help, News & Discussion => Topic started by: Clive on July 30, 2010, 13:45

Title: BSOD
Post by: Clive on July 30, 2010, 13:45

Is alive and well.   :laugh:  Last time I used this particular computer I downloaded AVG Free and it worked fine for a few weeks.  When I turned it on today all I could get was a BSOD which mumbled about "dumps" and the possibility that recently installed hardware or software might be responsible for the ill health of the computer.  I re-booted in safe mode and removed AVG.  Now it seems absolutely fine again.  Why has AVG become so crappy?  I've now downloaded Alvira since Avast was such a pain in the a*s to download. 

Title: Re: BSOD
Post by: Rik on July 30, 2010, 14:07

I thought it always was, Clive.  :o:

Title: Re: BSOD
Post by: Simon on July 30, 2010, 14:16

When is your F-Secure licence renewal, Clive?  Not sure how many machines you have on the go now, but the new licence will cover three machines.

Title: Re: BSOD
Post by: Clive on July 30, 2010, 16:48

I had to format that machine and F-Secure won't allow me to use it again.  :bawl:

Title: Re: BSOD
Post by: Simon on July 30, 2010, 17:33

 ???  Your original licence was just for one machine, yes?  Have you since renewed it?  If so, the new licence should be for three machines.  If you have formatted one of them, you should still be able to licence F-Secure on it, if you have already done so previously.

Title: Re: BSOD
Post by: Clive on July 30, 2010, 18:03

This is the machine that lost the internet and was running painfully slow.  I only use it as an internet terminal so I thought the best thing was to simply reinstall Windows and start again.  Trouble was that F-Secure claims all my 3 lives have been used up and it won't play ball again. 

Title: Re: BSOD
Post by: Rik on July 30, 2010, 18:08

Give them a ring?

Title: Re: BSOD
Post by: Clive on July 30, 2010, 18:18

I'll see if I can find a number for them. 

Title: Re: BSOD
Post by: Simon on July 30, 2010, 20:04

Perhaps it works on activations, so if you have previously activated a licence, you can't activate it again?  :dunno:  Anyway, here's the UK support number:  0870 0130 794 (Mon-Sun 24-hour service).

http://www.f-secure.com/en_EMEA/support/home-office/contact-support/support-numbers.html

http://www.f-secure.com/en_EMEA/support/home-office/

Title: Re: BSOD
Post by: Clive on July 30, 2010, 22:12

Oh that's brilliant Simon because F-Secure is far more comprehensive than Alvira.  I looked for a phone number but just couldn't find one.