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Technical Help & Discussion => General Tech Discussion, News & Q&A => Topic started by: Simon on November 18, 2010, 21:21

Title: BBC will alert users if ISPs throttle iPlayer
Post by: Simon on November 18, 2010, 21:21
The BBC has said it will alert consumers if ISPs choose to degrade the quality of its iPlayer service.

The warning comes after Communications Minister Ed Vaizey suggested the Government had no plans to protect net neutrality, and would leave decisions on web traffic management to ISPs and content providers.

That could lead to a two-tier internet, where content providers cut deals with ISPs to ensure their services get prominence over other net traffic.

Read more: http://www.pcpro.co.uk/news/broadband/362950/bbc-will-alert-users-if-isps-throttle-iplayer
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Clive on November 18, 2010, 22:11
Makes me glad I'm no longer with BT. 
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: sam on November 18, 2010, 22:17
but don't you have to use a BT line?

And good on the BBC.
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Clive on November 18, 2010, 22:22
Yes, but BT Internet were well known for throttling between 6 and 9 pm.  I don't think IDNet resort to such loathsome practices. 
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Simon on November 18, 2010, 22:26
Indeed they don't.  ;D
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: sam on November 19, 2010, 01:27
but you still have to pay for a BT line, right?
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Simon on November 19, 2010, 07:18
Right.  :(
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Rik on November 19, 2010, 11:52
Actually, I'd like to play Devil's Advocate here. The BBC have always accepted that they have to pay for conventional transmission methods, but they expect the ISPs and backhaul providers to give them free carriage. Isn't that hypocritical?
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Simon on November 19, 2010, 13:07
Isn't the end user that pays, though?
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Rik on November 19, 2010, 13:13
It is, but the BBC expect ISPs et al to provide free carriage, which is costly, where they pay for broadcasts. Ultimately, the end user pays twice, licence and ISP bill.
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Simon on November 19, 2010, 13:25
So, the BBC should pay ISPs to have it's users access iPlayer?  Interesting thought...
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: sam on November 19, 2010, 13:51
It is, but the BBC expect ISPs et al to provide free carriage, which is costly, where they pay for broadcasts. Ultimately, the end user pays twice, licence and ISP bill.

well that's true, but it is the user that pays.. not the ISPs... so what's the problem?
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Simon on November 19, 2010, 14:18
Presumably, it's because ISPs have to 'find' the bandwidth to cater for iPlayer, especially when big events like the World Cup are on.   
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Rik on November 19, 2010, 15:51
Which leaves them with the cost of buying extra bandwidth for a period of 3 months, during most of which time they won't need it, or subjecting their customer to a reduced service at match times.
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Simon on November 19, 2010, 18:14
Unless, of course, they have surplus capacity to begin with.
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Rik on November 19, 2010, 18:16
Which is a cost which would have to be passed on to customers.
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: sam on November 20, 2010, 16:28
still though, if they offer x speed to all customers, then at any given moment they should be able to supply x speed to all customers - doesn't matter if its cause everyone is watching online tv or not.
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Rik on November 20, 2010, 16:50
All ISPs, though, work on an average figure, Sam. They can't afford to price their network to cope with peak demand from all users simultaneously. They can do it, of course, but people wouldn't want to pay the price.
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: sam on November 20, 2010, 19:14
I understand that, but a contract is a contract. I just think the ISPs should stop moaning at the BBC etc and actually provide to their customers what they say they can deliver.

Of course they could offer, on renewals additions such as, for £5 a month you get unlimited, unthrottled access to the BBC iplayer on top of their normally monthly tariff. I dunno if that would work / adds etc complications - like they are making money off BBC content etc.

I also, highly feel that the ISPs really are false advertisers.
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Rik on November 20, 2010, 19:20
The problem is, Sam, that Brits want a pile 'em high, sell 'em cheap service. It's hard for ISPs like IDNet to compete now, when they provide about an 80-90% service at full load.
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: sam on November 20, 2010, 23:36
I understand, but I don't think forcing the BBC to pay is the solution, or even acceptable. I really love the iplayer, not that I've used it in a while, and wouldn't want to see if go but it really should be the people who use it pay. I'd be against increasing the licence fee to cover it cause online is the only place I used the bbc (/will do when I move home). I hardly ever put the television on. I think it has to come down to the ISPs simply saying if you want this then you pay for it. There are ISPs that are open about the service you get, but that doesn't cover the big companies.

The real problem is the infrastructure just hasn't been expanded while the use of online services has blown up exponentially. Maybe that's a government issue though?
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Simon on November 20, 2010, 23:52
I don't know how difficult it would be for an ISP to allow some users access to services like iPlayer, and some not, but it doesn't seem fair that customers who don't use iPlayer, suffer internet slowdowns during big events, because those that do use it are hammering the bandwidth.  Other than an iPlayer surcharge to customers, which wouldn't be popular, I don't know what the solution could be.
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Rik on November 21, 2010, 12:00
Higher monthly fees. :(
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Simon on November 21, 2010, 12:10
Indeed. 
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Rik on November 21, 2010, 12:20
I really do believe that an iPlayer (and all other VOD sources) sub is the answer, it's fairer on those of us who don't want to use it. Of course, those who do use it would have a different view.
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Simon on November 21, 2010, 12:27
I guess the view is that if someone pays an ISP for up to xGb allowance per month, they should be able to use that allowance how they wish to, and if they go over, they pay the additional charges.  Perhaps another, albeit unpopular, move might be to actually reduce the allowable bandwidth in packages, so people incur the 'overdraft' charges earlier? 
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Rik on November 21, 2010, 13:02
Yes, that should go down like a lead balloon. :)
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: sam on November 22, 2010, 01:14
Of course we will have a different opinion.

I personally believe that no matter what the traffic is you have paid for it and I won't budge on this - and don't feel that an additional cost for specifics services is fair. Simply - you pay more for iplayer, ok I'll just pirate iplayer through some third party source. The only way to deal with this in a fair way that will work is to have people pay more for more downloading and the ISPs being able to cope with their bandwidth expectations at any given moment. If I pay for a 10mbit/s (stupid units, no one works in bits) connection then I should be able to get that speed. If I'm watching online TV I still should get 10mbit/s - if I'm browsing text pages again the same. If the company I'm with offers unlimited data per month then great... if not then you pay per 1GB, but I think per gigabyte is stupid personally - especially given the rates companies quote for this.

I just don't think there is a solution, but lets be honest this needs to be addressed as the vast majority of internet users use online video and this will only grow and grow.
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Rik on November 22, 2010, 12:09
Especially as fibre becomes more widespread, Sam. It's not practical on my line right now, but with fibre it would be.
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Simon on November 22, 2010, 12:49
Perhaps the solution is PAYG Internet?
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Rik on November 22, 2010, 13:22
Quite possibly, Simon. It's the best of all worlds for the customer, though it still leaves ISPs trying to juggle capacity and demand.
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Simon on November 22, 2010, 13:31
... and with no set income. 
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: sam on November 22, 2010, 14:57
but surely capacity / demand can be figured out? It has to be a similar algorithm to what the national grid does?
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Simon on November 22, 2010, 15:05
It maybe a case that the smaller ISPs have to juggle more?  Capacity isn't cheap!
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Rik on November 22, 2010, 15:40
And can't be bought by the hour, or instantly. There's about 2 weeks lead time for extra capacity and a minimum 3 month contract on it. So, for a sporting event, they can try and estimate the extra demand, but they'll be paying for it for 2 months or so after the event, when it will be laying idle. :(
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: sam on November 23, 2010, 01:03
Hmm, and they are paying for it off BT? Or someone like that, right?
Title: Re: BBC will alert users if ISPs throttle iPlayer
Post by: Simon on November 23, 2010, 07:10
Indeed.