PC Pals Forum

Technical Help & Discussion => Self Building, Upgrading & General Hardware Help => Topic started by: Clive on May 25, 2003, 17:31

Title: SmartLink Modem
Post by: Clive on May 25, 2003, 17:31
For two days running (not today though) when I booted my XP2200 it came up with an Explorer error and requested that I sent a report to Microsoft.  Strangely, I hadn't got as far as actually connecting to the Internet at that time.  Try as I might to say "no thank you" I had to succumb and give Microsoft the information they wanted.  The results of the error report claim that I need to update the driver for a SmartLink modem which is installed but of course not used anyway as I have BB.  

My question is:  Why should I have to download a new driver for a device I don't use?
Title: Re:SmartLink Modem
Post by: Simon on May 25, 2003, 19:06
Was there any reason this thread was locked?  Anyway it isn't now.   ;D

Clive, how does the Smartlink know it's not being used?  If it automatically checks for updates, I would have thought it will do so if it's installed, and running, whether it's used or not.   :-\
Title: Re:SmartLink Modem
Post by: Clive on May 25, 2003, 19:41
I must have accidentally locked it myself though I don't know how that happened!  :(  I understand what you are saying Simon and of course it makes sense.  I didn't realise it automatically checks for updates.  So just who is in charge of this computer?  ;D  Strangely, when I did a Microsoft Windows Update it showed that my graphics card and sound card had updated drivers available yet there was no mention of the modem driver.  I downloaded the new graphics card driver anyway.  If I keep getting error messages I'll get the modem driver as well just to placate it.
Title: Re:SmartLink Modem
Post by: Sandra on May 25, 2003, 20:56
Is it a PCI modem or a software one Clive?
If its PCI remove it and delte from DM ,if its a software disable it in BIOS that should do away with any future update requests  8)

You must have it set to Auto check for driver updates too so although you are partially in control of your PC you have handed part of it over to the PC itself by allowing it to check for driver updates Clive  :)
Title: Re:SmartLink Modem
Post by: Clive on May 25, 2003, 22:02
Thanks for that valuable information Sandra.  Much appreciated.  It's a PCI Modem.
Title: Re:SmartLink Modem
Post by: Simon on May 28, 2003, 18:10
Following on from Clive's question, I also have a SmartLink dial up modem for emergencies.  However, when I ever need to use it, like tonight when Pipex briefly went down, it seems incredibly slow.  No, I don't mean 'slow' compared to Broadband, I mean really slow, like 3 minutes per page load, and that was only the Pipex Network Status page.  God knows what it would be like to use here.

I've been through all the settings, and everything seems 'normal' for a dial up connection.  The only thing I can think of is should I be removing the ADSL splitters from the phone line, so the modem has a direct plug in?

As I said, I only ever use it in an emergency, so it's not a great worry, but it would still be nice to find a solution.
Title: Re:SmartLink Modem
Post by: Adept on May 28, 2003, 19:29
Probably not much help Simon, but I found this (http://www.smlink.com/support/02-low%20connection.htm)
Title: Re:SmartLink Modem
Post by: Simon on May 28, 2003, 20:54
Hey, Sean, you were absolutely right!  That was no help at all.   ;D ;D

I downloaded and installed the new driver, but it didn't make any difference.  The odd thing is, the pop up balloon says it's connected at 44Kbps, but it's quite obviously no where near that.  Sometimes the pages fail to load at all.  Just have to hope I never need to use it.   ;) ;D
Title: Re:SmartLink Modem
Post by: Adept on May 28, 2003, 21:01
Simon don't forget that you are going back to 3.5kbps as opposed to 50+kbps - you are going to notice a difference.

On the odd occasion that I have to use a modem instead of my 64K ISDN I really notice the difference.

Are you sure you just haven't forgotten how slow modems are? :chill:
Title: Re:SmartLink Modem
Post by: Simon on May 28, 2003, 21:25
Well, I definitely think there a problem, but I'm not going to bother too much about it.

Thanks anyway, Sean.   :)
Title: Re:SmartLink Modem
Post by: Sandra on May 28, 2003, 23:18
Simon when you say you connect to the splitter for your dial up modem you do mean with a RJ11 plug not the RJ45 dont you as you would be connecting to the ADSL part not the voice bit as intended  ???
Title: Re:SmartLink Modem
Post by: Simon on May 28, 2003, 23:29
Well, without knowing what RJ11s and an RJ45s are, I don't know what you're on about Sandra!  

The modem lead is connected to the phone socket, but it has to go through the DSL filter, as it connects to the same socket as the ASDL modem.  It's on a socket doubler, along with the telephone, so it goes:

Telephone >
        +              > ADSL Modem / Splitter > Wall Socket.  
56K modem >
Title: Re:SmartLink Modem
Post by: Sandra on May 29, 2003, 00:22
No that sounds ok Simon,the RJ11 is the standard UK telephone plug and the RJ45 is the USA one.
Normally with a dial up modem it is RJ11 into BT socket and RJ45 into PC.
The ethernet conections are also usually RJ45  :-*
Title: Re:SmartLink Modem
Post by: Adept on May 29, 2003, 09:05

No that sounds ok Simon,the RJ11 is the standard UK telephone plug and the RJ45 is the USA one.
Normally with a dial up modem it is RJ11 into BT socket and RJ45 into PC.
The ethernet conections are also usually RJ45  :-*


Not quite right Sandra :o RJ11 is the US phone connector type. It is used for both ends of the cable in the 'States whereas in the UK we have the BT connector (not sure if it has a name ???)at one end and RJ11 at the modem end. ADSL uses RJ11 for both ends of the cable too.

You're right about RJ45 being the ethernet connector though ;)

Title: Re:SmartLink Modem
Post by: Simon on May 29, 2003, 09:33
Yes, that's what I've got.  Perhaps it's just a crap modem - it was very cheap, from what I remember - about £15 I think, but it should still work better than it is doing.

Still, thank Heaven for Broadband.   ;D ;D ;D
Title: Re:SmartLink Modem
Post by: Sandra on May 29, 2003, 14:57
Oops getting my numbers mixed up still I think he understaood what I meant,thanks for pointing it out Adept    :-X
Title: Re:SmartLink Modem
Post by: Sandra on May 30, 2003, 04:37
I found a pictorial reference for the types and names of lots of RJ plugs,see attached pic for clarification  :-*

Speaking of connections can anyone tell me what the advantages/disadvantages are re UTP and STP Cat 5 and Cat 5e patch cables are ?
Preferably before I go and buy some around 2pm today  :-*
Title: Re:SmartLink Modem
Post by: Sandra on May 30, 2003, 14:07
Oh well looks like I will have to go for the STP ones after all(its after my deadline for answers),as they are the dearer ones and are sheilded as opposed to unshielded so presumably they will be better at stopping any stray electrically induced magnetic field or other radiated interference interfering with stuff.
I found out,(for any other dummies like me),that cat 5 means it transfers data at up to 100mbs cant find what the E is for though  :(
I saw something saying enhaced but not sure if that was the E or what is enhanced in it  ???
Title: Re:SmartLink Modem
Post by: Adept on May 30, 2003, 14:28
You really must learn to use Google Sandra ::) I found this on the first site ;) ;D

CommWeb (http://www.commweb.com/encyclopedia/search.jhtml;jsessionid=P4N5WNVADHG5UQSNDBGCKH0CJUMEKJVN?term=twistedpair&_requestid=65672)

twisted pair

A thin-diameter wire (22 to 26 gauge) commonly used for telephone and network cabling. The wires are twisted around each other to minimize interference from other twisted pairs in the cable (Alexander Graham Bell invented this and was awarded a patent for it in 1881). Twisted pairs have less bandwidth than coaxial cable or optical fiber.



UTP, STP, ScTP, FTP

Twisted pair cables are available unshielded (UTP) or shielded (STP), with UTP being the most common. STP is used in noisy environments where the shield around each of the wire pairs, plus an overall shield, protects against excessive electromagnetic interference. A variation of STP, known as ScTP for "screened twisted pair" or FTP for "foil twisted pair," uses only the overall shield and provides more protection than UTP, but not as much as STP.



Standed and Solid

Both UTP and STP come in stranded and solid wire varieties. The stranded wire is the most common and is also very flexible for bending around corners. Solid wire cable has less attenuation and can span longer distances, but is less flexible than stranded wire and cannot be repeatedly bent. Following are the twisted pair categories.




                      Application
                      MHz=bandwidth
 Cat  Cable type      Mbps/Gbps=maximum data rate
  1   UTP             Analog voice
  2   UTP             Digital voice up to 1 Mbps
  3   UTP, ScTP, STP  16MHz, 4 Mbps
  4   UTP, ScTP, STP  20MHz, 16 Mbps
  5   UTP, ScTP, STP  100MHz, 100 Mbps
  5e  UTP, ScTP, STP  100MHz, 1 Gbps
  6   UTP, ScTP, STP  200MHz, 10 Gbps
  7   STP, ScTP       600MHz
Title: Re:SmartLink Modem
Post by: Sandra on May 30, 2003, 14:46
Oh so I am better with 5e for future proofing possibly then?
Or by the time they get faster than 100mbs the cable will have rotted or broken or need renewing anyway  ;D
Title: Re:SmartLink Modem
Post by: lobo on June 01, 2003, 10:23
@Sandra

"CAT5e stands for Category 5e - Which is a type of data communications cable."

Cat5e is the standard cable for cable networking, as you will know the speed the WAN (Internet)works at is 10Mbs (broadband from 500Kbs to 2Mbs)but a LAN can transfer data at 100Mbs

Brian ;D
Title: Re:SmartLink Modem
Post by: Sandra on June 01, 2003, 17:26
I bought cat 5e in the end,which happened to be the cheapest option and had the advantage of being available in different colours and various lengths which makes it easy for me to identify which PC is into which port no matter how tangled up they get in the ever expanding mass of wires behind my PC  :-*