PC Pals Forum
Technical Help & Discussion => Self Building, Upgrading & General Hardware Help => Topic started by: Lona on July 13, 2003, 23:04
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I have been having terrible problems with my hp all in one printer/scanner. The pc won't recognise the scanner,although it prints ok. If I un-install the software and re-install, it works fine until the next time I reboot. I went into HP support and did everything per instructions but it is still acting up. Anybody else experienced this problem?.
http://support.microsoft.com/default.aspx?scid=kb;en-us;817900 (http://support.microsoft.com/default.aspx?scid=kb;en-us;817900)
The above applies to XP but I have millenium ???
Clive fixed link
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Not the same hardware, Lona, but I had an identical problem with my sound card, after I foolishly downloaded an updated driver from the Windows Update site. After each reboot, I had the reinstall the driver.
The only cure I found was to remove the software in Control Panel > System, take the card out of its slot, restart the computer, shut it down again, put the card back, and then let Windows find it on startup and reinstall the original driver.
By the way, I like the new sig. That Acker Bilk music is very soothing, but I can't remember the title.
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Lonas music is "Stranger on the shore" Dave :-*
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:thanks: Sandra. I think a visit to WinMX is imminent!
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Or messenger if you would like it quicker Dave :-*
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I did all the same things as you Dave. At the moment everything is working and I am not continually getting the "scanner not found" message. I had to un-install and re-install about 10 times before the scanner was recognised.
HP support says there is a virus that can bypass norton and delete anything on your registry that has scan in it.
http://h20015.www2.hp.com/en/document.jhtml?lc=en&docName=bpu01859&prodId=hppsc750pr28086
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Or messenger if you would like it quicker Dave :-*
Thanks again, Sandra. There were only two search results for it on WinMX and they both had over 100 in the queue. However, I have that dodgy Kazaalite program and I got it from there without any problem. I just hope it didn't give me any "extras" while I was connected to it. :o
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Getting back on topic ... ;) :P
Lona it sounds to me as if the driver is "sticking" in the machine. This may just be repeatiing what HP has already said but here goes:-
Remove the printer's usb lead from your PC and reboot.
Using Add/Remove programs in Control Panel remove the HP driver(s) and reboot again
In Control Panel you'll find the System Properties icon. Click this and click the Device manager tab. If there are any devices related to the HP, remove them buy clicking on each icon and pressing delete.
Reboot again.
Follow HP's instructions for installing the scannner. (Probably install the software CD first and then plug the scanner in )
I'm on MSN if you need further help :)
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Did everything you said Adept and at the moment everything is A ok. The mystery is deepening all the same as I have been leaving the pc running all day instead of closing and opening constantly. Today the pc shut itself down and when I tried to boot up it would not switch on. I had to pull the plug out and back in again and then it switched on. It's fine at the moment but I don't think I will be leaving pc running all day. It's when I started leaving it on, these problems started. Could be all a co-incidence, what do you think? ???
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Well I'm glad it's worked for you so far Lona.
Not sure about leaving the PC running being the culprit. But then again, nothing much surprises me with PCs ::)
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Today the pc shut itself down and when I tried to boot up it would not switch on. I had to pull the plug out and back in again and then it switched on.
I occasionally get that problem with mine Lona, but it hasn't happened for several months now. The only thing I can think of is that Zone Alarm was throwing up countless messages in the error log and I uninstalled it. It has been fine since I did that.
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Thanks Adept, everything seems fine now. :D
Yours must be red hot with the amount of time you spend online, Clive ;). I'm not going to leave mine switched on. I am going back to my old ways, although its a footer when you need access in a hurry. ::)
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Well I must admit that I turn my machine on at about 6.30 and it stays on until almost midnight. I'm not actually online as much as it seems though as I don't log out of the forum when I've finished. ;D
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Would you believe that after I posted that everything was ok, PC shut itself down. The back plug was very hot and it wouldn't switch on again. I waited until it cooled and it switched on and everything was normal again. I really can't fathom this out. ???
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Lona, have you checked that the wires are properly connected and the correct fuse is in the plug?
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First thing I did Dave, the first time it happened, was to change the fuse. I plugged in to a different socket but still nothing. If I wait 15mins or so, it switches on again. :(
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Lona.. Make sure that the wires are tight in the plug and that the fuse is clamped tight in the 2 metal clamps inside the plug top.
Normaly when a plug heats up like that it means 1 or 2 of the above is loose.
Hookstar
Lona .. be careful as electricity Kills.
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When you say 'back plug' do you mean the female socket end of the power lead that connects into the PC tower? Sounds like a lose connection hence it is heating up the connector, give it a good checking other or at the very least check your property and contens insurance. ;D
Talking about electric kills, I borrowed a hedge trimmer complete with extension cable, of my next door neigbour but one. whist he was getting it, his farther who was there at the time, said always cut away from yourself. Last time I used it I cut right through the cable in two places.
Anyway when I got home and unravelled the extension cable, his dad had put the socket on the lead coming out of the hedge trimmer and the plug on the end of the extension cable. Meaning the extension cable had a plug at both ends!!!!! a lethal death trap if ever I saw one. I warned my neighbour but he seemed non plused, he just popped it back in the garage. you'll never guess his occupation..........he teaches Health and Safety .............honest
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Lona.. Make sure that the wires are tight in the plug and that the fuse is clamped tight in the 2 metal clamps inside the plug top.
Normaly when a plug heats up like that it means 1 or 2 of the above is loose.
Hookstar
Lona .. be careful as electricity Kills.
It's the plug into the PC that's heating up, Hookstar. I thought it was the plug into the wall socket at first and replaced the fuse but it didn't matter which socket I plugged PC into it would not start. I think Tony could be right about loose connection into back of PC, although it looks sound enough. When PC cooled down, it started again. I had been leaving it on all day, as suggested on one of the threads on pals. I have stopped doing that from yesterday and so far no problems. :).
We have a breaker switch for our hedge trimmer but Hubby always forgets or doesn't bother to use it and last week he cut through the cable. Now why was he not electrocuted, that puzzles me. ???