Topic: Please I need some help

[MystikalAngel]

I just bought the pc game Harry Potter and the prisoner of Azkaban for my son. I have all the requirements for the game. After I install the game and he goes to play the game it says video hardware does not meet requirements. I know I meet all the requirements. I have askef everywhere for some help but no one seems to know. Can someone please help me.. I know nothing about computers and my son is going to kill me soon lol.. thanks

[Serenity]

Hi MystikalAngel    Im afraid I'm not a games guru but I'm sure some of the techies here will be able to shed some light on your problem shortly.

Just out of interest, what operating system are you using? and do you know how much memory the PC has?

[Simon]

From the error message you are getting, it does sound like your graphics card doesn't meet the requirements of the game.  How old is the PC, and do you know if it has a separate graphics card, or does it have on board (the motherboard) graphics?  It may be that you just need to update the graphics drivers, or you may have to consider upgrading your graphics card.

[sam]

or there might be a patch for the game... have a look on the games website.

[MystikalAngel]

Well to answer all the questions.. I have xp home edition... my computer is 7 months old i have tons of free space... and i have intel extreme graphics it came with the card.. someone told me something about turning off the 3d on the game.. but never explained how to do it..

[Lona]

Well to answer all the questions.. I have xp home edition... my computer is 7 months old i have tons of free space... and i have intel extreme graphics it came with the card.. someone told me something about turning off the 3d on the game.. but never explained how to do it..

That could well be the problem, your card might not be capable of playing 3D features on the game

Uninstall game and re-install using custom install, leaving out 3D part.  

[sam]

from what you have said it should work.

try the game's site: http://harrypotter.ea.com/hppoa/flash_en_GB.html - though you need to have bloody flash installed for it to work! EA making a mistake there.

[Lona]

just found this.................

      MINIMUM CONFIGURATION
* Windows XP, Windows Me, Windows 2000, Windows 98, or Windows 95
(Windows NT is not supported)
* 266 MHz Intel Pentium II or AMD K6-2 processor
* 64 MB RAM
* 4x CD-ROM/DVD-ROM drive
* 500 MB free hard disk space plus space for saved games
(additional space required for Windows swap-file and
DirectX 8.0 installation)
* 8 MB video card with DirectX 8.0 compatible driver; 3D Accelerated
Mode requires an 8MB Direct3D capable video card using the NVIDIA
GeForce3, NVIDIA GeForce2, NVIDIA GeForce 256, NVIDIA Riva TNT2,
NVIDIA Riva TNT, 3dfx Voodoo5, ATI Radeon, ATI Rage 128 Pro,
ATI Rage 128, Matrox MGA-G550, Matrox MGA-G450, Matrox MGA-G400,
Matrox MGA-G200, PowerVR3 Kyro II, PowerVR3 Kyro, or S3 Savage2000
chipset with DirectX 8.0 compatible driver.
* DirectX 8.0 compatible sound card
* Keyboard
* Mouse

RECOMMENDED
* 400 MHz or faster Intel Pentium II or AMD K6-2 processor
* 128 MB or more RAM
* 8x or faster CD-ROM/DVD-ROM drive
* 32 MB or greater supported Direct3D capable video card

[Lona]

You could also go here where there's lots of technical help about the game.

http://eatech.custhelp.com/cgi-bin/eatech.cfg/php/enduser/std_alp.php?


Link didnt work so I have changed it to the search page, just look for Harry Potter and pc and the text of the problem youre having  

[MystikalAngel]

I went there.. I did everything but nothing. then I check to see if my video card needs an update... its the latest.. so now what... boy i never knew ea games tech support would be this bad lol

[sam]

EA tech support, from my experience, is usually excellent. Have you contacted them? You never know you could just have a damaged disc - I do doubt this though. What are you full specs of your machine (i.e. processor speed, RAM and video memory). Also you might need to update the version of directx. Have you installed all the latest windows updates (I am sure this is not entirely neccesary though). To get the latest version of directx go to: www.microsoft.com/windows/directx/downloads/default.asp