It really is a sad state of affairs when you, as the customer, have to shout to get something done. I had a terrible problem with Wanadoo, no connection at all for over a week, and it was only when I became abusive, offensive, racist (I told them I wanted to discuss it with someone who can speak English and not someone sat in a prefab in Delhi) and threatened to cancel my direct debit if it wasn't sorted within one hour that my connection was back within ten minutes.
