Topic: scanmagic scanner problems

[Lona]

My daughter's pc was accidently disconnected from the mains.  On reconnection she found that her scanner would not work.  She went through the correct procedure for re-installing but the pc will not recognise the new hardware being added.

[chorleydave]

Hi, Lona.   Did she go to Control Panel > System > Device Manager tab and remove any reference to the scanner before she tried re-installing it?  (Will have a yellow exclamation mark by the side of it if there is a problem.)

[Robotochan]

My Scanmagic 1200 USB is a bitch when you need to re install it, just remember that if it has a printer, you'll need to uninstall that too then install the scanner and printer again  

[Lona]

Dave, I went into device manager but there was no imaging device showing and no yellow exclamation marks either.  I did a file find to see if there was any left over files but nothing came up.

Robo, she has a printer and it is an hp815c. Are you saying I should uninstall the printer and install the scanner first?

[Sandra]

Lona most USB devices like the software installing first so install that from the CD before connecting the scanner and it should hopefully find it then  

[Lona]

I did all that as per the book Sandra but it would still not find the scanner.  I was wondering if the plug being pulled out from the wall caused a surge when it was put back in and it ruined the transformer on the scanners cable.