Topic: Explorer Problems

[Robotochan]

I started up my computer this morning a lo and behold I can't open any folders. When I try the folder doesn't open and Explorer uses up 100% of the CPU power. Now I've run up to date antivirus, ad aware and spybot but they haven't found anything  

[Adept]

I presume you are using XP Robo? If so, have a look in the Event Viewer to see if there is anything interesting going on.

Also, open up task manager, click the processes tab and click the CPU column which is displayed. This will sort the processes into order of cpu load, normally with the System Idle Process at the top. The next procezs down will probably be the one causing your high cpu load.

[Robotochan]

Yeah I am using XP. No idea where Event Viewer is   and it's Explorer using up ALL my CPU %  

[Clive]

Event viewer can be found by clicking  Start, click Control Panel, click Performance and Maintenance, click Administrative Tools, and then double-click Event Viewer.   Anything untoward will be highlighted with a red exclamation mark.

[Robotochan]

One problem with that is that I can't open Control Panel  

[Sandra]

Can you open folders in safe mode Robo ?
You may be able to find the fault and rectify it in there in that case, and the event viewer is available in safe mode, I think too  

[Simon]

The easiest way to find Event Viewer is to right click the My Computer icon on your desktop (assuming you put one there), and select Manage.  

[Robotochan]

I looked at event viewer and there doesn't seem to be anything wrong there. However 2 pop ups keep apearing out of nowhere  

Heres a pic of my tasks:

[Sandra]

Robo, try running that program that Dack likes, that Hijack thing, there are a few links to it on Pals.
It definitely shows something running at 99% cpu in explorer so that may point you in the right direction  

[Simon]

Also, is there anything in the Applications tab in the Task Manager you don't recognise, or anything iffy in Start > Run > Msconfig > Startup you could try disabling?  It sounds like you've been had by something nasty, Robo.    >

[measter]

have you tried shutting down and restarting explorer?

[Robotochan]

Well nothing out of the ordinary loads up at startup and it doesn't show. Have tried many times to shut down and start explorer but same thing happens. Strange thing is that Safe Mode I can do anything  

[Sandra]

That shows that its definately loading some program/s when it loads windows fully Robo  
Get that Hijack This and run it and then check the forum that it tells you to do, after you have run it, as I think Dack is stateside for a week, so he wont be able to interpret it for you as he usually does  

[Robotochan]

http://hjt.wizardsofwebsites.com/ is that the program?

[Sandra]

Yes thats the one Robo, give it a try and I think it has some info in the program of where to post the results so that the experts can identify which bits need removing for you