Topic: internet explorer won't open

[biff_af]

my friends internet explorer won't open. we've tried reinstalling it and win98se, nothing.. he can get his email but thats it? the computer wont let you install as-aware or anything, any suggestions?

[Sandra]

Hi biff_af and

Have you disabled whichever anti virus program that you are running when trying to install adaware ?
Hav eyou tried going into Control Panel then Add/Remove and trying to uninstall IE ?
It wont let you but will give you an option to repair it :doggie:

[biff_af]

antivirus is disabled, but no i haven't tried to uninstall and repair it ,i'll get him to try it .
thanks

[biff_af]

tried it, it says it cant be repaired

[Sandra]

When you said you tried reinstalling 98, was that a clean install or just over the top  

[biff_af]

over the top...

[Sandra]

I dont know if this will help at all, you didnt say that you get this message but it may still apply :

http://support.microsoft.com/default.aspx?scid=kb;en-us;188592&Product=w98

Has your friend got too much stuff on that he doesnt want to lose by formatting and doing a clean install ?
That may be the easiest and quickest way in the end  

[biff_af]

I've been wondering if the clean install wouldn't be the best thing anyway.. Thanks for all your help, I thought maybe there was something simple I missed.