Until yesterday I was feeling sorry for the 2000 or so people who have lost their jobs. However, I went to one of my brother's yesterday and his girlfriend was telling me that she used to work there in customer support. The company had two tarriffs for telephone support, £1.00/min and £1.50/min depending on the phone number the customer was given. When someone rang for support, the team leaders used to stand over the operative encouraging them to keep the customer on the phone for as long as possible in order to swell the call cost. Another trick was to give the wrong advice so that the customer would have to call again, therefore generating yet more revenue through expensive phone call costs.
Therefore, I am now really pleased that these conniving g1ts are out of work and no longer able to deliberately rip off the customer. I know many would argue that the customer service opp was only doing what they were told and management are the real culprits, but:
"I was only following order, guv"
ceased to be accepted in defence at Nuremberg in 1946.
I would love to be a fly on the wall when these rip-off merchants next receive their own home phone bill and only have £50 a week Jobseekers Allowance to pay it with.
