Yeah, I am still with Pipex, Lona, as I found a way round the bit torrent issue. If your friend's BT client has Encryption, she should enable it, and stick to one port around the 50100 - 50200 range. That's what I did, and my torrents are now back up to over 100Mbps, if I'm lucky. Of course, it does also depend on the upload speed of the torrent. If you get a slow one, there's nothing you can do. Azureus and μTorrent both have encryption facilities.
As for Pipex, I rang them for a MAC code, and they offered to either half my monthly payment to stay on 1Mb, or upgrade me to Max (8Mb) for £1 a month more. The temptation of an 8Mb service was too hard to resist, so I have taken a gamble with them for another year. I have to admit, the service is rock solid again, but I am getting nowhere near the promised (up to) 8Mb. In fact, as I said at the beginning of this, it was faster when it first switched, and now it's back to an average of 3.2Mbps, which isn't much better really, than a 2Mb service, which would have been half the price elsewhere. I am wondering if they just throttle down the speeds as far as they think they can get away with, hoping people won't notice? Even with my router, speeds have not really improved over the ADSL USB modem, so I think they will be getting phone call soon.
How are you doing with Eclipse? Last time we spoke, things were still settling down after the migration. Have they proved to be as good as you expected?