Topic: downloading a program

[Baz]

no thats fantastic Simon but you'll never guess what...........

outlook express shuts down when I try to read it 

ps. can you see my email addy in the forum posts?

[Simon]

No, Admins have special powers, Baz. 

Suggest you restart in safe mode to get the email?

[Baz]

thought so, perks of the job eh!

will try that. thanks for the help will let you know what happens

[Simon]

Don't stay online too long in safe mode though, as you will be unprotected.

[Sandra]

Never known anyone be able to get online in safe mode Simon, is it really possible 

If the email is in his inbox then he can possibly open that while hes in safe mode, if its something thats loading with the drivers thats causing problems when windows is running fully.

[Simon]

If the email is in his inbox then he can possibly open that while hes in safe mode, if its something thats loading with the drivers thats causing problems when windows is running fully.

Yes, that's what I meant, Sandra.  I think he'd downloaded it, but couldn't open it.  Don't really know why I said about being online, but the intention was good. 

[Baz]

still couldnt get it in safe mode. same result.....email opens for maybe 3 seconds then outlook express shuts down.

Ive been through all my progs what I can think of may be stopping it but can find nothing.

Its not really that important guys and I might just leave it now, running out of things to try  but if you have any more ideas I will try them. its just a bit puzzling as to why its happenning.

Thanks to all for the help

Baz

[Reno]

In nod you have to designate what you want to do with the viruses when it finds them. Do a scan and go to the actions tab and check the box that says clean on alert and check the other box to the left that says delete if cleaning cannot be preformed. That way whatever nod finds will be taken care of.

Here's another tip, use two antivirus programs. Install avgfree. Whatever one doesn't find the other will. I have both nod32 Pro and avg install on my machine and i've been clean for months.

[Baz]

Thanks Bob unfortunatly I have tried all the options when scanning even from NOD techies themselves said do a scan and clean with system restore off. This had the same result of working but picking up the same fault a rew days later. The way I have it set at the moment with the 'prompt for response' option selected,    I get the choice of what to do and the details that the file can safely be deleted, which I do.

I had two AV programs years ago and they seemed to clash. Had AVG then bought McAfee and left AVG on to try both as you say but kept getting times when McAfee would just hang and sometime stop AVG from loading at boot.

got rid of McAfee after a year when the new version I bought, think it was version 6, didnt have the option to update manually and would connect whenever it felt like.

Found NOD via a recommendation and havent looked back. into my 4th year with it now( gets cheaper each year  ) and this is honestly the first problem ive had so that's why its a bit annoying as to hats causing this.

thanks Bob

[Reno]

Use this. http://www.pandasecurity.com/usa/homeusers/solutions/activescan/default.htm?track=80383

It's panda antivirus' active scan page. It will scan and remove viruses from your computer threw a webpage without having to install. The only drawback is that you need to run it in internet explorer because it requires a plugin to run. Get the scan started right before you go to bed because it will take hours to complete.

[Simon]

...you could try a different online scanner, such as F-Secure, and see if it helps.  I think you may have to use Internet Explorer to use it though.   

Use this. http://www.pandasecurity.com/usa/homeusers/solutions/activescan/default.htm?track=80383

It's panda antivirus' active scan page. It will scan and remove viruses from your computer threw a webpage without having to install. The only drawback is that you need to run it in internet explorer because it requires a plugin to run. Get the scan started right before you go to bed because it will take hours to complete.

I think both of them will probably work in much the same way, so you now have a choice, Baz.

I have to say, this sounds very strange.  Can I suggest that you try downloading a little program called EndItAll2, which will attempt to close / kill any running programs, while in normal Windows mode?  Also, have you tried going to Start > Run > (type) MSCONFIG, click OK, then look at the Startup tab to see what starting with Windows?  You might find something iffy in there, but seeing as you can't even open HJT in safe mode, that's probably a bit of a shot in the dark.

Just a thought, but in Outlook Express > Tools > Options > Security (tab), there's a tick box that says "Do not allow attachments to be saved or opened which could potentially be a virus".  You haven't got that ticked, have you?  If you have, untick it, and that could be your answer.

[Baz]

doesnt seem to be anything strange in the start up. I tried the outlook express one before but it didnt work. could I ask you a favour Simon and would you be able to send me the email again as I deleted it to try this option.
thanks

[Simon]

Yup, will do. 

[Baz]

cheers Simon. It still failed

will hold onto the email this time in case I find a fix for it

Thanks

[Baz]

    well its getting worse now. while trying again to open this email got a error message saying outlook express needs to shut down. it did. re opened it and I have lost all the emails in my inbox. The file is there in the store but it wont import or open.

does anyone know of any fix for dbx files or some way of repairing it.