Topic: Brother MFC issues..

[sharon159]

I just recently got a new computer, Compaq, windows 7. My problem now is the printer will not scan or fax, I can copy or print off the internet.
Printer is MFC-490cw, anyone run into this problem and know what to do? Or do I need to buy a new one that is compatible with computer?
I did call the company, but had a hard time underdstanding what they were saying and gave up.
Thanks for any feedback..

[Sandra]

Go here and follow the instructions to get the latest drivers and uninstall the original ones using their uninstall tool, also available from a link on that page :

http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/dlf/000000/004100/dlf004127.html?reg=us&c=us&lang=en&prod=mfc490cw_all&type2=1&os=92&flang=4&dlid=dlf004127&dispforlist=1

Hopefully that will fix it 

At least you havent got the same problem that someone had when their mouse jammed their printer last week, see the attached picture 

[Clive]

Stop poking fun at me Sandra.