Author Topic: A different slant on a speedtester (Read 3580 times)

Clive · « **Reply #30 on:** March 12, 2010, 18:24 »

It has never worked since I switched providers.

Rik · « **Reply #31 on:** March 12, 2010, 18:25 »

It's been given a facelift lately, Clive, give it a whirl.

Clive · « **Reply #32 on:** March 12, 2010, 22:07 »

It says "checking user details" and decides it doesn't like me!

Rik · « **Reply #33 on:** March 13, 2010, 10:32 »

At what point, after you've entered the phone number, or on the second screen?

Clive · « **Reply #34 on:** March 13, 2010, 10:36 »

It won't go past checking user details.

Rik · « **Reply #35 on:** March 13, 2010, 10:37 »

So just the phone number? Are you putting a space in?

Clive · « **Reply #36 on:** March 13, 2010, 10:38 »

Rik · « **Reply #37 on:** March 13, 2010, 10:41 »

Have a word with support, maybe there's an incorrect entry for you in the BT database.

Clive · « **Reply #38 on:** March 13, 2010, 13:53 »

I already did but it wasn't very helpful because they didn't know. But I can't use it on my Plusnet account either.

Rik · « **Reply #39 on:** March 13, 2010, 15:59 »

You're not entering a service ID are you, Clive?

Clive · « **Reply #40 on:** March 13, 2010, 16:37 »

Noooooo!

I've used the site thousands of times in the past.

I'm beginning to suspect it may be something to do with a Java update since it claims I need to run an older version. Let me try again using Plusnet.

Rik · « **Reply #41 on:** March 13, 2010, 16:45 »

I'm running the latest Java, Clive, which browser are you currently using?

Simon · « **Reply #42 on:** March 13, 2010, 16:52 »

Clive uses the wonderful Avant!

Rik · « **Reply #43 on:** March 13, 2010, 16:55 »

Still!

Clive, that's not an approved browser for the site, try IE or Firefox.

Clive · « **Reply #44 on:** March 13, 2010, 17:57 »

No, down the flat I use Firefox. I wasn't able to try the speedtest again because we had a visitor and I'm now back home for the evening.