Topic: Tomorrow is the big day ...

[Adept]

... when I finally get broadband

The BT engineer will be arriving between 8.00 and 10.30 am to remove my Home Highway box and finally bring my surfing up to a decent speed.

At least I hope so  

My chosen ISP, Nildram haven't yet contacted me to let me know that the installation will go ahead I rang them this afternoon and, at first, they told me that BT hadn't confirmed the order, so it was unlikely to go ahead. So I pointed out to them that BT's Order Tracking website had all the details of the order on it, confirming tomorrows appointment. Eventually they confirmed with BT that the installation would go ahead as planned. I still haven't received any details of the username and password from them, so tomorrow could be an interesting day

Not a very auspicious start for Nildram. I hope their ADSL connections are better than their customer service!

[DJ]

Adept.

All the best for tomorrow - hope things go to plan.

See you on the broadband highway soon!

DJ

[Michelle]

well it all sounds very complicated to me, but good luck anyway adept  

[Simon]

Should have gone with Pipex, mate!    :chubby:

All the best - hope it all goes smoothly... it would have with Pi...

[Adept]

:funny: :bald:

I'm only going with Nildram for the good of the forum Simon mate. It wouldn't do for all the staff to be on the same ISP would it :adept:

[Simon]

God forbid!!  If that were the case, and Pipex went down, it would leave Clive in charge!!  

[Clive]

That's good news indeed Adept!  I found the removal of my HH box to be quite an emotional event and I was very apprehensive about it.  It seemed a bit "final" to me.    I still have my ISDN terminal adaptor connected for old times sake of course.  Can't bear to part with it as it would leave such a gap on my desk.

[Clive]

God forbid!!  If that were the case, and Pipex went down, it would leave Clive in charge!!  

Oi!!   :chicken:   :bart:

[Simon]

 

[Adept]

Finally! MY BANDS ARE BROAD

Well, BT turned up at 10.45 for the 8.00-10.30 appointment

The two engineers quickly removed my Home Highway box, tested the line using their laptop and left.

At this point Nildram still had not got in touch with me to let me know the username and password. So I rang them again. I spoke to Lavinia again (we're on first name terms by now!) and she said Nildrams ADSL proiosing team would ring me back.

An hour later, I got fed up of looking at the bt_test_user web page and hooked up my modem and dialled my backup ISP. Lo and behold the Nildram Welcome Pack (a PDF file) downloaded and I promptly copied the settings into my router. Did it work? Did it hell. So I checked the Welcome Letter again, this time noticing the activation date: 18-09-2003. TOMORROW >

Another call to Nildram got a bloke this time (forgot to get his name), who explained that the Activation Date is BTs installation date - Nildram switch on the ADSL bit up to a day later sometimes. I just wish someone had mentioned this earlier!

Anyway after stomping around for a bit, slamming doors and kicking teh cat (not really ) I tried again and IT WORKED!

So here I am on broadband. I never thought I'd see the day 8)

I'll let you know what I think of Nildram as a DSL provider when I've had chance to test it properly, but for now all I can say is their customer service sucks big time! >

[Adept]

Just did a speed test at ADSLGuide

Your Connection

Direction    Actual Speed True Speed (estimated)

Downstream   449 Kbps (56.1 KB/sec)   484 Kbps (inc. overheads)   
Upstream   242 Kbps (30.3 KB/sec)   261 Kbps (inc. overheads)

Seems OK to me. Just a tad slower than average

[daveeb]

your experience sounds pretty much par for the course sean.  i had a nightmare (ntl-cable)organising it & getting it up & running, useless tech support, ignored their advice & sorted it meself.  however touch wood apart from a couple of shortish outtages its been fantastic, could never go back to anything slower.    

[Michelle]

<<<So here I am on broadband. I never thought I'd see the day >>>>


Well done sean  

Jealous now

 :'(

[Clive]

Excellent news Adept!  Glad it all went ok for you in the end.  Lady Adept will now start nagging you to hide the marks on the wall where the old HH box was.  I solved it very easily by placing a mirror over it.  

[Sandra]

 I solved it very easily by placing a mirror over it.  

Mrs.Clive actually allows you near mirrors does she Clive