Pipex have extensive FAQs in the support pages on their website, which can help with most of the basic problems. I have had two occasions to contact them, once to ask about a problem with my modem, and once to check how much of my 50Mb of webspace I had used, as there seems no other way of checking. On both occasions, they came back to me within about 36 hours. OK, not what you might call
immediate, but the replies they gave were correct, accurate and polite on both occasions.
Lona, you know what I'm like - the classic 'bolshy customer'. I don't tollerate poor service for long, so if I'm not complaining about Pipex, they must be OK!