Topic: Broadband speed

[Clive]

Without warning, my broadband speed has gone from 5Mb/s to 25Mb/s.  Why should this happen?

[Simon]

Are you complaining?    I would imagine your package has been upgraded.  You can check by logging into your IDNet Customer Portal.

[Clive]

Seems to be down Simon.   

[Simon]

Must have got the url wrong - try this:  https://www.idnet.net/secure/

[Clive]

I tried it again last night and it had gone up to 59Mb/s!!!  However, it's returned to its usual sedentary 5Mb/s this morning.  The website requires a password etc so I will have to search for that! 

[Simon]

I can't understand how it could fluctuate quite so much in a few hours.  Perhaps Rik has more of an idea?

[daveeb]

I can't understand how it could fluctuate quite so much in a few hours.  Perhaps Rik has more of an idea?

Clive if you tried the speed test more than once then the info may have been cached thereby giving the illusion of speed. Try a download from somewhere if it speeds up again, that will give a more realistic result.

[Clive]

I've now found my log-on details and nothing seems to have changed.  The peculiar speeds were taken from the netbook (I clicked on Namesco by accident) so I'll have another click.   

[Clive]

So the super-high speed is only on the netbook.  Today I had 26Mb/s and then 69Mb/s when it actually broke the needle,  But my PC shows 4.5Mb/s.  Not sure what's going on here!

[Simon]

The speed is determined by your connection, not the device using it!  What IDNet package are you on?

[Simon]

Oh, hold on, what are you doing your speed tests through?  Some speed testers give false results if you got anti-virus and firewalls running.  Try a BT Speedtest. . 

[Clive]

I'm on IDNet lite which allows me 10Gb peak.  BT test says 4.8 for the PC and the netbook just 3.3Mb/s.  Other people around me have been upgraded to 20Mb/s - can I expect the same? 

[Simon]

I've read about this probably thousands of times, but it still hasn't sunk in, so Rik would probably be the best one to answer, but when you go into your IDNet account, is there an option to upgrade on the main page?  It will be pretty obvious if there is, but I think you have to ask them to perform the upgrade - it won't just happen automatically.

[Clive]

Yes there is, but won't I have to pay more money for it?  OAP card shown again.   

[Rik]

The price is the same for ADSL & ADSL2 packages, Clive. You get a larger data allowance on the latter. An automatic upgrade may have taken place but only support could tell you.